Ratings based on 978 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
by A verified traveler
Posted 10 Dec 2024
I love the shopping around it was walking distance to the Dolphin Mall . What I did not like only one elevator was working and taken so long. That suck because the hotel was full.
by A verified traveler
Posted 9 Dec 2024
This is one of the best if not the best place to stay when coming to Miami. Having dolphins mall as your neighbor makes it heaven. Love it here
Comment from Hotel Management
10 Dec 2024 by Management, Hotel Management
Thank you so much for your heartfelt review Linvall! We’re truly honored by your kind words and thrilled to be considered one of the best places to stay when visiting Miami. Your enthusiasm and appreciation mean the world to us. Having Dolphin Mall as our neighbor is indeed a fantastic perk, and we’re so glad it added to your experience. Whether it’s for shopping, dining, or entertainment, we’re proud to provide our guests with unmatched convenience and proximity to such a popular destination. We’re delighted that you love staying with us—it’s feedback like yours that motivates our team to go above and beyond every day. We aim to create a home away from home for all our guests, and knowing you feel that way warms our hearts. Thank you again for choosing to stay with us and for taking the time to share your experience. We can’t wait to welcome you back for another heavenly stay during your next trip to Miami!
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Management, Hotel Management
Thomas, thank you so much for your glowing review! We are absolutely delighted to hear that your stay with us was perfect. Our team works hard to ensure that every guest has a seamless and enjoyable experience, and your kind words truly mean a lot to us. It’s wonderful to know that we succeeded in making your visit flawless. Thank you again for choosing our hotel and for sharing your experience. We look forward to welcoming you back for another perfect stay in the future. If there’s ever anything we can do to make your visit even more special, please don’t hesitate to let us know!
by A verified traveler
Posted 8 Dec 2024
Great service from staff. Extremely convenient. Clean rooms
Comment from Hotel Management
10 Dec 2024 by Management, Hotel Management
Thank you for sharing your wonderful feedback, Taliste! We’re thrilled to hear that you enjoyed your stay and found our service, cleanliness, and convenience to your liking. Our team takes great pride in providing excellent service, and it’s always rewarding to know that their efforts made your experience memorable. Cleanliness is a top priority for us, and we’re delighted that your room was clean all throughout. Our housekeeping team works diligently to ensure every guest feels comfortable and at ease during their stay. Thank you once again for choosing our hotel. We hope to have the pleasure of welcoming you back in the future for another fantastic experience.
by A verified traveler from St Georges
Posted 8 Dec 2024
Stayed one night. Convenient walking distance from Dolphin Mall.
Comment from Hotel Management
10 Dec 2024 by Management, Hotel Management
Thank you for taking the time to share your experience with us, Asher! We’re delighted to hear that you enjoyed the convenience of our location, especially being within walking distance of Dolphin Mall. It’s always a pleasure to know that our guests appreciate how close we are to one of Miami’s premier shopping and entertainment destinations. Whether you're here for a quick shopping spree or just passing through, we aim to ensure a seamless experience. If there’s anything specific we could do to make your future stays even better, please don’t hesitate to let us know. Thank you once again for choosing to stay with us. We hope to welcome you back soon!
by A verified traveler
Posted 6 Dec 2024
It was easy to access and convenient shopping.
I didn’t get the room I paid for.
Comment from Hotel Management
7 Dec 2024 by Management, Hotel Management
Thank you for taking the time to share your experience Christa. We’re glad to hear that you found our hotel easy to access and appreciated the convenience of nearby shopping. However, we sincerely apologize for the issue with your room. Not receiving the room you paid for is disappointing and understandably frustrating. This does not reflect the level of service we strive to provide, and we deeply regret any inconvenience this caused during your stay. Your feedback is important to us, and we will review what happened with our team to ensure such mistakes are avoided in the future. It’s our goal to deliver exactly what our guests reserve and to resolve any discrepancies promptly and efficiently. Thank you for bringing this to our attention. We hope you’ll give us another opportunity to provide the exceptional experience you deserve. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out.
by A verified traveler
Posted 5 Dec 2024
Easy to drive to and close to shopping
Comment from Hotel Management
7 Dec 2024 by Management, Hotel Management
Wendy, thank you for sharing your feedback! We’re pleased to hear that you found our hotel easy to drive to and conveniently located near shopping. Providing a stress-free and accessible experience is something we prioritize, and it’s great to know that our location added to the ease of your stay. Being close to shopping options is a feature many of our guests enjoy, and we’re glad it made your visit more enjoyable and convenient. We hope your overall experience was just as positive, and we’d love to welcome you back in the future. Thank you for choosing our hotel, and we look forward to hosting you again soon! Safe travels!
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Management, Hotel Management
Thank you so much for taking the time to leave us a review Gail! We’re absolutely delighted to hear that your stay was perfect overall. Providing a seamless and enjoyable experience for our guests is always our top priority, and it’s incredibly rewarding to know that we achieved that for you. Your satisfaction is the greatest compliment we could receive, and it inspires us to continue striving for excellence. We’re so grateful that you chose our hotel for your stay. Thank you again for sharing your experience. We look forward to welcoming you back for another flawless stay in the future.
by A verified traveler
Posted 30 Nov 2024
Violet at check in was inviting and friendly
Comment from Hotel Management
30 Nov 2024 by Management, Hotel Management
Thank you for your kind words, Shane! We’re thrilled to hear that Violet made such a positive impression during your check-in. Her inviting and friendly demeanor sets the tone for a great stay, and we’re so glad she helped make your arrival welcoming. It’s wonderful to know that our team’s efforts contributed to your experience. We hope to welcome you back again soon for another enjoyable stay. Safe travels!
