Ratings based on 10 Verified Reviews
4.1 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from flushing
Posted 19 Aug 2024
The hotel was overall a good place to stay with comfortable amenities, but I did encounter some bats and mosquitoes during my visit. This was concerning enough that I decided to check out earlier than planned. While the stay was pleasant, the presence of these pests impacted my experience.
by A verified traveler
Posted 15 Jan 2024
Beautiful rooms in a former palace. The grounds and buildings are lovely. The service is very good. The breakfast buffet is not as good as similar hotels in larger cities, but still very good. The a la carte menu is better than the evening dinner buffet. Over all, a great experience.
by A verified traveler
Posted 26 Dec 2023 on Hotels
by A verified traveler
PEACE, HOSPITALITY AND PRIVACY
Posted 21 Aug 2021 on HotelsI LOVED THE HOSPITALITY OF THE PEOPLE OF SWAT, AND STAFF OF SERENA WAS THE MOST AMAZING HOTEL STAFF I HAVE EVER EXPERIENCED.
YOU WILL JUST HAVE A RESPONSE AS "YES" FOR EVERYTHING.
WOULD HIGHLY RECOMMEND TO NEW COUPLES FOR A PEACEFUL QUALITY TIME WITH BEAUTIFUL ENVIRONMENT AND SUCH FRIENDLY PEOPLE AROUND.
MEET A GEM OF PERSON, FAZAL SAHAB, ONE OF THE MOST SENIOR EMPLOYEE OF SERENA SWAT.-0xvc
Comment from Hotel Management
21 Aug 2021 by Abdul Wali Khan, Hotel Management
Thank you for your excellent review. We will strive to extend the same services in the future as well, and your feedback will be shared with all the staff.
by A verified traveler
Excellent stay
Posted 13 Jul 2021 on HotelsAmazing facility . Staff was very courteous and friendly. Service was good. Rooms were spacious and clean
Comment from Hotel Management
13 Jul 2021 by AWK, Hotel Management
Dear Mr. Muddassir,
Thank you for taking the time to share your feedback. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations.
by A verified traveler
Posted 22 Jun 2021 on Hotels
Staff was very cooperative
Comment from Hotel Management
9 Jul 2021 by AWK, Hotel Management
Thank you for taking the time to share your feedback. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations.
by A verified traveler
Posted 30 Mar 2021
Staff was very curteous and welcoming. Never gave us a reason to complain. We were upgraded when the hotel got to know of our discontent with the room. Its an old property and I agree it needs to be preserved but Serena must work on the ameneties and the overall condition of rooms and the bathrooms. Due to high traffic congestion in the area, it might not be the ideal place to stay if you intend to explore swat.
Comment from Hotel Management
31 Mar 2021 by AWK, Hotel Management
Thank you for taking the time to share your feedback. We look forward to welcome you at our Hotel. Area of improvement has also been noted and will be addressed accordingly.
by A verified traveler from Toronto
Posted 26 Nov 2019
Hotel is very centrally located, is a historical building dating back to early years of Pakistan. Building is Old but well kept. Staff is very friendly and service is courteous. The only thing requires change is the Tvs which I guess they are working on. Breakfast is nice has a lot of variety. Will visit again for sure.
Comment from Hotel Management
13 Jul 2021 by AWK, Hotel Management
Thank you for taking the time to share your feedback. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations.
by A verified traveler
Good
Posted 6 May 2019 on HotelsComment from Hotel Management
13 Jul 2021 by AWK, Hotel Management
Thank you for taking the time to share your feedback. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations.
by A verified traveler
Posted 12 Apr 2019 on Hotels
Comment from Hotel Management
13 Jul 2021 by AWK, Hotel Management
Thank you for taking the time to share your feedback. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations.
