Ratings based on 988 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
The hotel parking and facilities were very good the food was very good especially the breakfast which was great.
all of the staff were very polite friendly and gave a top level service, especially Nicola and Oliver the chef.
I have stayed in many top level hotels all over the world including Raffles, shangrila & Taj Mahal.
I was very surprised how good this hotel was and was very impressed with the staff and the level of friendly service they gave.
I have another job booked for a month from 9th May 25.
I will be booking in to this hotel for this visit and look forward too seeing the staff again.
Many thanks
Best regards
Tony Cleal Technical Director
Comment from Hotel Management
26 Oct 2024 by Kate Davies, General Manager, Hotel Management
Dear Tony, Thank you very much for this kind review of your recent stay.It's delightful to hear you enjoyed our breakfast spread; we do take pride in offering a variety of choices to kickstart your day! Your kind words about our team, especially Nicola and Oliver, have truly brightened our day. We're thrilled to be compared to such prestigious establishments and glad that our efforts in service have impressed you. We're eagerly awaiting your next stay in May and are excited to welcome you back.We look forward to seeing you again soon.Best regards,Kate Davies, General Manager
by A verified traveler from Trefdraeth
Posted 30 Sep 2024
friendly staff and convenient location
Comment from Hotel Management
1 Oct 2024 by Kate Davies, General Manager, Hotel Management
Dear John, Thank you very much for this kind review of your recent stay.We are delighted that our location was ideal for you and thank you for your kind mention of our team.We look forward to seeing you again soon.Best regards,Kate Davies, General Manager
by A verified traveler
Posted 17 Sep 2024
As before check in was great staff were very welcoming
Comment from Hotel Management
18 Sep 2024 by Kate Davies, General Manager, Hotel Management
Dear Mark, Thank you very much for this kind review of your recent stay.It's truly heartwarming to hear that you felt welcomed by our amazing staff; they're the real stars of the show! Also, we're thrilled that you found your room to be clean and the amenities to your liking. It's that Sweet Bed by Ibis we keep bragging about, isn't it? Now, we're sorry if there were aspects that didn't hit the mark for you. While we can't change some things, like our proximity to the busy road, we're always here to find the best room for your needs, perhaps one overlooking our car park for a more peaceful rest. Remember, our doors are open 24/7, so we're always here to assist with anything you might need during your stay.We look forward to seeing you again soon.Best regards,Kate Davies, General Manager
by A verified traveler
Posted 17 Sep 2024
Fab welcome and staff are so friendly. Room has everything needed bed was welcoming after a long day
Comment from Hotel Management
18 Sep 2024 by Kate Davies, General Manager, Hotel Management
Dear Mark, Thank you very much for this kind review of your recent stay.Your kind words about our friendly staff and the coziness of your bed are a feather in our cap, and it's music to our ears that you found everything you needed during your stay. We're thrilled to know that our efforts to ensure a good night's sleep have paid off for you, and it's always rewarding to hear that our guests have enjoyed the diverse breakfast options we offer. It's also great to hear that you appreciated the level of cleanliness and amenities in your room.We notice there's room for improvement and rest assured, we're always on the lookout for ways to enhance our guest experience, within the framework of what our lovely hotel can provide.We look forward to seeing you again soon.Best regards,Kate Davies, General Manager
by A verified traveler
Posted 9 Sep 2024
Room was too hot. Not enough sockets.
Comment from Hotel Management
11 Sep 2024 by Kate Davies, General Manager, Hotel Management
Dear Jason, Thank you for taking the time to share your review.It's great to hear that you found our hotel to be clean and that you were satisfied with our service – our team always aims to keep the place spotless and guests smiling! We're also glad that the overall condition of our hotel met your expectations. We strive to maintain a high standard, and it's rewarding to know it's appreciated. We noticed you mentioned the room was a bit too warm for your comfort and that you needed more sockets. While we don't have air conditioning, we're always happy to provide fans upon request to ensure you stay cool. As for the sockets, we understand the importance of staying connected and powered up, so we'll certainly take your feedback into consideration as we continually strive to improve our guest experience.We hope we will have the opportunity to see you again in the future. Best regards,Kate Davies, General Manager
by A verified traveler
Posted 8 Sep 2024
Good
Comment from Hotel Management
8 Sep 2024 by Kate Davies, General Manager, Hotel Management
Dear Chinedu Miracle, Thank you very much for this kind review of your recent stay.It's fantastic to hear you found the room spotless and our service top-notch! And it seems you enjoyed the amenities as well – our team prides themselves on providing a comfortable stay with everything at your fingertips. It's always our goal to make sure you feel right at home.Your heartwarming feedback is a sweet melody to our ears, and we're absolutely thrilled that you had such a positive experience. Remember, next time you're here, if you forget your charger, our unique USB charging hub is there to save the day!We look forward to seeing you again soon.Best regards,Kate Davies, General Manager
by A verified traveler
Posted 19 Aug 2024
Really enjoyed a relaxing stay. Staff very friendly food was good. Delicious breakfast hot and cold options. I slept well very affordable.
Comment from Hotel Management
21 Aug 2024 by Manager, Hotel Management
Dear Philippa, Thank you very much for your kind review.It's fantastic to hear you had a relaxing stay and found our staff to be friendly – we think they're pretty great too! Your praise for our delicious hot and cold breakfast options is much appreciated; our diverse spread really does set you up for the day, doesn't it? And there's nothing like a good night's sleep on our ibis Sweet Beds to recharge the batteries. We're thrilled to hear you found our services to be of great value.It would be a pleasure to welcome you back. Best wishes,Kate Davies, General Manager
by A verified traveler
Posted 18 Aug 2024
Nice clean hotels bedroom okay
Comment from Hotel Management
20 Aug 2024 by Kate Davies, General Manager, Hotel Management
Dear Thomas, Thank you very much for this kind review of your recent stay.It's fantastic to hear that the cleanliness of our rooms met your expectations and that you found our hotel's condition to be top-notch. We're also thrilled that you felt well-served by our team; they work hard to make every stay special. Your kind words about the amenities are much appreciated, and we're glad you enjoyed the comforts of our ibis Sweet Bed. It sounds like you had a 'sweet' stay!We look forward to seeing you again soon.Best regards,Kate Davies, General Manager
by A verified traveler
Posted 10 Aug 2024
Very happy with our stay
Comment from Hotel Management
11 Aug 2024 by Kate Davies, General Manager, Hotel Management
Dear Roger,Thank you for such a great review.We're thrilled to hear you had a 100% satisfying stay with us, and that the cleanliness and condition of our hotel met your expectations. Our team works tirelessly to ensure every guest experiences the comfort and quality we strive for. It's always a pleasure to see our service making a positive impact. Thanks for acknowledging the hard work put in to keep our standards high. We're glad you noticed!We look forward to welcoming you back on a future occasion. Best wishes,Kate Davies, General Manager
by A verified traveler
Posted 25 Jul 2024
Easy to book, no delays at Reception, helpful Staff, reliable WiFi, good breakfast, free parking.
Comment from Hotel Management
1 Aug 2024 by Kate Davies, General Manager, Hotel Management
Dear Elena,Thank you for such a positive review.We are delighted to hear that you appreciated our front desk service upon your arrival and found the room to be clean and well-equipped. Our team strives to provide a welcoming and comfortable stay for all our guests.We are glad that you had a good stay with us and we look forward to welcoming you back in the future.It would be our pleasure to have you return on another occasion. Very best wishes,Kate Davies, General Manager
