Ratings based on 17 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Aug 2024
During our breakfast, the owner interrupted us to accuse us of not having paid for our stay. She claimed we had entered the wrong CVV number, causing the transaction to fail. We assured her that this was not possible since we used Apple Pay, but she became agitated and asked us to accompany her to the reception computer.
At the computer, she showed us a list of rooms that were supposedly unpaid. We noticed that the reference number for our room did not match the one for our booking and pointed this out to her.
Once she realized her mistake, she quickly changed the subject and told us to "enjoy" our breakfast while she sorted out the payment issue. She mentioned that the booking office was closed, so we could continue addressing the issue the following morning.
That was the last time she spoke to us about the payment. She didn’t even apologize for accusing us of non-payment or for her incompetence in confusing a date on her system with a CVV number, despite our explanation that we used Apple Pay.
I don’t recommend this place at all. It doesn’t look like the pictures, and the host is rude. Additionally, a guest parked us in and became angry when he had to move his car. To retaliate, he maliciously locked us out of the parking when we returned.
We ended up leaving our stay early because of all this.
by A verified traveler
Overbooked
Posted 28 Sep 2023 on HotelsMy booking was an overbooking, so I ended up having a room that usually was for tour guides, very basic. It did have a private bathroom but had odor. Anyway, better than no place to sleep. Still appreciate the inn manager, and blame Hotels.com system for overbooking.
by A verified traveler
An OK Hotel
Posted 21 Aug 2023 on HotelsThe hotel id getting a bit tired and could do with a bit of an upgrarde. It would have been nice to have tea/coffee making facilities in the rooms. The soap dispenser didn't work in our bathroom and the sliding door needed a good clean on the bathroom side. Otherwise can't complain.
by A verified traveler
Posted 16 Jul 2023
Location is good. Near a supermarket. No TV in the room.
by A verified traveler
Posted 16 Apr 2023
Comment from Hotel Management
17 Apr 2023 by Rozanne, Hotel Management
Dear Guest,Thank you very much for your review.Kind regards,Dunedin Star Reservations
by A verified traveler
Posted 4 Jan 2023 on Hotels
Comment from Hotel Management
17 Apr 2023 by Rozanne, Hotel Management
Dear Guest,Thank you very much for your review.Kind regards,Dunedin Star Reservations
by A verified traveler
Posted 15 Dec 2020 on Hotels
Comment from Hotel Management
22 Dec 2020 by Barbara, Hotel Management
Thank you very much for your feedback
by A verified traveler
Posted 31 Dec 2019 on Hotels
Service was good and personal very helpful. The lock in the door to the room was very dificult to open, it was annoying. The water from the shower rann out on to the floor beside thought there was a shower curtain. The light in the room was weak. Outside was nice with a table and chairs. We could park our car in the courtyard which was very important. The price value versus cost is ok.
Comment from Hotel Management
31 Dec 2019 by Naressa, Hotel Management
Dear Tarya,
Thank you very much for your feedback.
We will have a look into the above mentioned.
Kind regards,
Naressa
by A verified traveler
Posted 24 Dec 2019 on Hotels
It was ok to the price. Some small things like the water from the shower leaked out to the badroom floor while showing. There was a curtain but it didn’t help much. The doorlock was very dificult to open from outside. And the doorhandle was loose. It was annoying.
Comment from Hotel Management
27 Dec 2019 by Naressa, Hotel Management
Dear Tarya,
Thank you very much for your feedback.
I will pass this on to the manager to have a look at the above mentioned.
by A verified traveler
Posted 4 Jan 2019
Comment from Hotel Management
9 Jan 2019 by Naressa, Hotel Management
Thank you very much for feedback. Happy you enjoyed your stay with us.
