Ratings based on 161 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice.
Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping.
Comment from Hotel Management
24 Oct 2024 by Shangri-La Suzhou, Hotel Management
Dear Guest, We are delighted to know that you were satisfied with our hotel. Over the years, our philosophy has been ‘Shangri-La hospitality from a caring family.’ Thank you very much for your suggestion. We have shared your feedback with the relevant departments. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
by A verified traveler
Posted 25 Jun 2024
Staff at this 5 star hotel is terrible. They don't know any language except Chinese.
It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere.
At checkout I wanted to pay for my laundry service where after 20 minutes of "just a moment sir", after each of my question "what are you doing", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!??
While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity.
They do not understand a simple word which is not in Chinese.
Not to mention room "smoking smell" and burn marks on carpet on a "non smoking" floor, where they offer to me that staff come and open a window and allow fresh air to "clean" the smell.
Not a 5 star service, and not for sure 5 star hotel.
I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service.
Should avoid for your stay at Shangri-La Suzhou!
Comment from Hotel Management
26 Jun 2024 by Shangri-La Suzhou, Hotel Management
Dear guest, thank you for taking the time to share your feedback. Please accept our sincere apology for the unpleasant experience during your stay. Your feedback about the service quality is highly appreciated and we have informed our front office manager and general manager to resolve this we will definitely rectify the issues that were being brought up. Should you have any enquiries during your stay, please feel free to contact with us. We look forward to welcoming you back soon. Best regards,
by A verified traveler
Posted 17 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by Shangri-La Suzhou, Hotel Management
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
by A verified traveler
Good location and good hotel
Posted 2 May 2024 on HotelsGood hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast.
Comment from Hotel Management
6 May 2024 by Shangri-La Suzhou, Hotel Management
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
by A verified traveler
Posted 17 Apr 2024
This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.
Comment from Hotel Management
6 May 2024 by Shangri-La Suzhou, Hotel Management
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
by A verified traveler
Posted 6 Dec 2023
Breakfast good, but no bbutter
Comment from Hotel Management
18 Dec 2023 by Shangri-La Suzhou, Hotel Management
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
by A verified traveler
A very memorable experience
Posted 17 Nov 2023 on HotelsVery happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.
Comment from Hotel Management
20 Nov 2023 by Shangri-La Suzhou, Hotel Management
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
by A verified traveler
Posted 25 May 2023
Cleaness
Comment from Hotel Management
18 Dec 2023 by Shangri-La Suzhou, Hotel Management
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
by A verified traveler
Posted 19 Apr 2023
Comment from Hotel Management
18 Dec 2023 by Shangri-La Suzhou, Hotel Management
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
by A verified traveler
Posted 20 Jun 2022 on Hotels
Comment from Hotel Management
24 Jun 2022 by Shangri-La Suzhou, Hotel Management
尊敬的宾客，感谢您入住苏州香格里拉。您的满意与肯定是我们前进的不懈动力。在您的鼓励和肯定下，我们会更加致力于为宾客提供热情贴心的服务。我们期待在不久的将来能够再次欢迎您的到来，祝您生活愉快！
