Ratings based on 4 Verified Reviews
4.8 Room cleanliness
4.2 Service & staff
4.7 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Staff were extremely courteous and the room was spacious. Air conditioning felt uneven in the room where some areas are warmer than others. The room card was very difficult to use when tapping in the elevator trying to access your floor. Front staff said they are trying to upgrade their system so the cards are not the most sensitive, replaced my room cards and the same issued persisted.
by A verified traveler
Posted 22 Jul 2020 on Hotels
Comment from Hotel Management
27 Aug 2020 by Ricki Zhang, Hotel Management
尊敬的宾客，感谢您入住苏州柏悦酒店。我们很高兴您喜欢我们温馨、关爱的服务。我们期望能再次欢迎您的光临。
苏州柏悦酒店
by A verified traveler
Posted 15 Apr 2024 on Hotels
like the gardening a lot... remind me of the Park Hyatt Kyoto
by A verified traveler
