Ratings based on 65 Verified Reviews

4.3 out of 5
100% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Lovely Hotel - SHOCKINGLY POOR WI-FI

Posted 12 Nov 2019 on Hotels
The hotel is in a great location. The rooms are clean, fresh, well appointed and really nice. THE PROBLEM IS THE WI-FI IS SHOCKING AND USELESS. There is the general Mercure connection or a connection in your room. The signal is good .... the bad point is using a VPN it drips every 1 minute. This is really no good when travelling on business and I need VPN to connect to my companies mail system. I complained every time but nothing is done. Unless this is solved I really can’t stay and work at this hotel. As part of the Accor chain you would think this is straight forward, but NO. I stay in Chinese national hotels that support VPN. This is really shocking this day and age and I have discussed with the hotel and so has my company ... no improvement 😡
1 out of 5
by A verified traveler

Posted 15 Oct 2019
WiFi hopeless and staff unable to solve the problem. In a business hotel this is a BIG problem.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Sep 2019
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Sep 2019
4 out of 5
by A verified traveler

All Excellent Let Down by Poor Internet

Posted 4 Jun 2019 on Hotels
Only week point is internet speed / connects drops out. So frustrating for a top chain hotel that was recently opened. Internet connection and speed should not be an issue this day and age. Apart from that, everything excellent
5 out of 5
by A verified traveler

Posted 4 Apr 2019
Comment from Hotel Management
16 Apr 2019 by cherry, Hotel Management
Dear guests，thank you for staying in our hotel. Welcome to our hotel again.
3 out of 5
by A verified traveler

not recommend

Posted 30 Mar 2019 on Hotels
I felt the room is not cleaned enough, specially the ground... and bed is not comfortable at all...
Comment from Hotel Management
16 Apr 2019 by cherry, Hotel Management
Dear guests，thank you for staying in our hotel. Welcome to our hotel again.
4 out of 5
by A verified traveler

Posted 10 Mar 2019
Located in a very convenient place. There are many restaurants and shops nearby. Room is new and clean, but it was disappointed that TV controller did not work well and was not able to watch any TV programs.
Comment from Hotel Management
16 Apr 2019 by cherry, Hotel Management
Dear guests，thank you for staying in our hotel. Welcome to our hotel again.
4 out of 5
by A verified traveler

Posted 10 Mar 2019
It locates in a very convenient area which has many restaurants or shops. Room is clean and amenities are good. Some drinks in a fridge were offered free of charge. It was regret that TV controller did not work well and I could not watch any TV during my stay.
Comment from Hotel Management
16 Apr 2019 by cherry, Hotel Management
Dear guests，thank you for staying in our hotel. Welcome to our hotel again.
5 out of 5
by A verified traveler

Posted 10 Mar 2019 on Hotels
Comment from Hotel Management
16 Apr 2019 by cherry, Hotel Management
Dear guests，thank you for staying in our hotel. Welcome to our hotel again.
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