Ratings based on 5 Verified Reviews
4.6 Room cleanliness
3.8 Service & staff
4.6 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2018 on Hotels
Recommended
for Personal Eventby A verified traveler
Not bad, not great
Posted 25 Feb 2018 on HotelsHotel Clean, service very friendly. Very basic in terms of catering. No room service. And if you want dinner you have to go 2 minutes round the corner to the bigger Holiday Inn, which in all fairness does a good burger with friendly service.
Breakfast is mainly Chinese with western option being toast, cereal and self serve coffee. Location is about a 10 minute walk from Lake Tai Hu, although that certain part is a so called Park and there is an entrance fee (I think around 20 kuai)
Lots of buses to get to other local places and it's a 30 minute taxi ride to suzhou train station (about 90 rmb)
by A verified traveler
Posted 5 Jan 2018 on Hotels
Hotel is new, but not much amenties around the hotel at this moment.
by A verified traveler
Posted 19 Nov 2018 on Hotels
交通不便外，其餘都非常好
by A verified traveler
作为多年资深会员的旅游从业者，最不满一次的酒店之旅
Posted 6 Oct 2018 on Hotels1、酒店地理位置比较偏，虽然离太湖很近，但周边的旅游景点都不是很理想，而且酒店周围都是工地，非常吵
2、酒店分两块区域，一块是假日酒店3-4星挂牌，还有一块是智选假日。2-3星挂牌酒店级别。
3、我预定智选假日，晚上不是24小时提供客房服务，晚上11点需要浴巾给前台，前台回复么有，在我再三要求下，我下楼和对面假日酒店的工作人员一起去酒店员工备用室拿毛巾
4、重点的地方说三遍！重点的地方说三遍！重点的地方说三遍！
第二天晚上，晚餐选择在对面的假日酒店用自助餐，2大1小，在第一次取餐中发现烤羊排没有了，于是和酒店服务生提醒，然后过了一会再去看，还是发现没有补充，我就问服务生晚上用餐到几点，对方没有回复，我问为啥羊排不补？对方说去后厨问问，过了一段时间，全场赠送的每人一只大闸蟹用完之后，我还是没看到羊排补上，我就直接和值班经理反映情况，对方也没有明确表示只是说去后厨催，然后我直接走去服务台，问对方酒店投诉电话，两位服务生支支吾吾，让我自己打400，电话接通之后，对方就询问我了情况和房间号，然后就挂机了。我用餐结束离开是，值班经理拿着一盆羊排送过来，我们没有食用，只是想说，你们的服务就这么让客人不满意，后续没有接到任何电话表示，我希望好订网把事情反映给对方酒店集团，自己作为资深出境旅游从业者，资深旅游媒体人，很希望得到一个满意的回复。
