Ratings based on 66 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2019 on Lastminute
Nice older style hotel close to lingering garden and shopping centre.
by A verified traveler
Visiting China
Posted 31 Jul 2019 on HotelsRight across from the Lingering. gardens- hard area to find supper in. The garden at the hotel was quaint and lovely.
by A verified traveler from Melbourne, Australia
Posted 29 Apr 2019 on Wotif
The hotel was well located with easy access to Lingering Gardens 250m, bank of China 50m and shopping centre Kmall within minutes from the hotel. However, the room wasn’t clean, the wall paper was peeled off, the air conditioner wasn’t working properly. The staff though were nice and friendly, but poor English was the main blocker for them to communicate with guests. The hotel restaurant was one of the highlights of our trip with high quality food, but their customer service could improve. Overall, the photos on the website aren’t a good representative of the room condition and cleanliness.
by A verified traveler
Room for improvement
Posted 12 Nov 2018 on HotelsWe had used this hotel before so this was a return visit but that won't happen again. Breakfast was not so good - few western choices although the hotel now seems to cater for western tour groups.
At check out we were asked to pay for a glass which they claimed we had broken - a very grubby cracked glass was produced as "evidence". We had not broken a glass but reception persisted - even calling in the maid. It was an unpleasant experience.
The hotel is in a hard location to hail a taxi but has no system for calling a taxi for you. This is a problem if you are trying to get to the airport or station.
by A verified traveler from London
Posted 5 Nov 2018
Nice hotel, when we found it, name is written in Chinese only. very central , friendly staff, clean and tidy room
by A verified traveler from Toronto
Posted 6 Sep 2018
Nice hotel to provide free breakfast and free delivery/pick up to & from most locations.
Recommended
for Everyoneby A verified traveler
Nice staff, breakfast buffet, very good location.
Posted 15 Jul 2018 on Orbitz
Pros: Location, facility, cleaness, breakfast, staff, affordable price.
Cons: The towels, although clean, seemed to have worn out and need to be replaced with new ones.
Location: Liuyuan garden, Shantangjie street, Xiyuan temple, Shilu mall.
On a recent trip to visit family in Suzhou suburban, we stayed at Garden hotel for two nights in order to enjoy places of interest in the old city. We like the location and the service quality of the hotel and will definitely go back.
The hotel is located at the center of old Suzhou city. Liuyuan garden, the 2nd famous classical garden of Suzhou, is right across the street. The express bus route You1 stopped at Liuyuan garden and took us directly to Zuozhengyuan garden, the most famous classical garden in China. Within walking distance, we visited Shantangjie street, an ancient street that parallels a canal that connects the old city and Huqiu hill. The Shilu street subway is also in 10 min walking distance.
The hotel is featured with TV, free high speed wifi, a few small classical gardens among 4 buildings. The free breakfast buffet provides ample orient and western choices. The rooms were clean. The furniture were a bit out of date but served their purpose well.
The staffs were friendly and provided courtesies such as taxi call and free same-day luggage storage after we checked out. We checked in before noon and was offered a room for brief rest, and then changed to a smoke-free room an hour later.
Recommended
for Everyoneby A verified traveler
Posted 29 Apr 2018
Garden like setting, convinent location.walk to sight seeing,
shopping and eat.
Recommended
for Everyoneby A verified traveler from Toronto, Canada
Gardens in a hotel
Posted 26 Apr 2018
Pros: Beautiful classical Cinese gardens inside a hotel, this is very unusual.
Cons: Keep smokers away from public area, especially lobby, garden, even breakfast areas.
Location: It is not far away from Suzhou railway station. Local buses stop is nearby. Close to most famous heritage sites.
The hotel is near the UNESCO cultural heritage Liu Yuan Park. The area is pretty quiet. But, too many smokers destroyed the air in the hotel and its gardens.
by Gek Soon
Good stay
Posted 1 Dec 2017 on HotelsDesign of the place is much keeping in line with the characteristic Suzhou garden feel. Breakfast is good.
