Ratings based on 204 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
We had the Suite on the 7th Floor. It was absolutely amazing, and the view and private bath were well worth it.
by A verified traveler
Posted 17 Sep 2024
The staff treated us like royalty. They anticipated our needs and satisfied all of our demands. The hot spring rice, hot, hot hot, and the Japanese breakfast was magnificent. They offered a tour of the four grand shrines,and did an amazing job of explaining everything to us. There was not a vacancy for days on end, and now we can understand why thank you.
by A verified traveler
Posted 8 Sep 2024
This was a great experience. If you are looking for a nice break from hustle of big city and really try ryokan and onsen (with ability to use private onsen) - I would highly recommend it
by A verified traveler
Retreat to calm you down
Posted 30 May 2024 on HotelsThe accommodation was better than expected. The internal balcony made the room more usable and it felt larger than we expected. It was lovely to sit on the balcony to unwind and look at the view.
The private dining experience (i think this is standard for those choosing the 1/2 board option) was a highlight. Course after course delughted us. The wait staff were excellent, very attentive and explained things well to us. Their patience was amazing, given our poor to non existent Japanese.
It is styled as a health retreat with menus chosen to be healthy and it has facilities such as the very pleasant onsen.
highly recommend a stay here.
by A verified traveler
Extraordinary
Posted 12 Nov 2023 on HotelsSatisfying in every way. Staff extraordinary.
by A verified traveler
Posted 9 Nov 2023 on Hotels
by A verified traveler
Magical place for Your Name fans
Posted 21 Sep 2023 on HotelsThis was my first Ryokan experience, and it was incredible.
Shinkai used Lake Suwa as the inspiration for Tomorrow in Your Name. As a huge fan of the film, I wanted to visit Suwa to see the place for myself, and wanted to do it while staying at a Ryokan. Shinyu offered a room with a lake view, so it sounded perfect.
Every staff member was incredibly friendly. For English speakers, they have all the important information in English and most of the staff spoke English well enough to be able to help you out. Don't worry if you don't speak Japanese!
Top tip: if you speak "tourist level" Japanese like me, at dinner, just use English. They have English menus with descriptions of the food and an English speaking staff member will attend to you. I didn't do this, and the staff member passionately explained the origins of the appetisers. I understood almost none of it, and felt very guilty afterwards for letting him speak!
After a lovely dinner and relaxing soak in the Onsen, I watched Your Name in front of the lake view. If that sounds perfect to you, do yourself a favour and go!
On the way out, I mentioned to a lovely staff member that I came because of Your Name, and she recommended visiting Tateishi Koen before I left. If you're reading this: thank you so much for being thoughtful and recommending that. It was nothing more or less, than a breathtaking view.
Fantastic Ryokan in a fantastic location.
by A verified traveler
Posted 13 Jul 2023
Staff were friendly and helpful. The food was also good and the pricing is also really affordable
by A verified traveler
Lake Suwa
Posted 11 May 2023 on HotelsLovely locations as it’s right where the lake Suwa is, just walk across the road and it’s the lane. And there is a bicycle rental at the lake so it’s perfect place to stay and rent a bicycle for the day to cycle around the lake. 16km to complete a full perimeter of the late. It’s a MUST do, lovely.
by A verified traveler
Posted 20 Mar 2023
Had a wonderful Lake view and we were able to enjoy the tatami beds. Staff was so helpful. We needed to leave before breakfast started so they packed us a breakfast! They also arranged a taxi. Lovely stay
