Ratings based on 195 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Disappointed with the food menu, lukewarm food. We had terrible trouble with the door lock, even the staff had problems!
The staff were all very friendly and helpful.
We would come back.
Comment from Hotel Management
23 Nov 2024 by Trista, Hotel Management
Hi Ray,I am sorry to hear that you didn’t have the best experience while staying with us. We will look into the matters and your feedback on to the team. Kind regards,
by A verified traveler
Posted 17 Oct 2024
Nice location and convenient. Decent VC dining options and room was ok as I paid under £80. However this seemed like a family run hotel and the manager who checked me in was very familiar and called me “mate” on a few occasions and dropped the odd f*#k word into conversations which didn’t offend, but still not professional at checkin desk
Comment from Hotel Management
18 Oct 2024 by Trista, Hotel Management
Hi Peter,Thank you for your time taken on the feedback and we are glad that you did enjoy your stay. Thank you for your comment and we will pass on to the team.Kind regards,
by A verified traveler
Posted 9 Sep 2024
Over all is good
Comment from Hotel Management
14 Sep 2024 by Trista, Hotel Management
Hi Bilal,Thank you so much for the lovely rating and feedback. We would love to welcome you again in the future.Kind regards
by A verified traveler
Posted 4 Sep 2024
Nice bar. Very limited food menu. Comfortable room and bath room.
Comment from Hotel Management
7 Sep 2024 by Trista, Hotel Management
Hello,Thank you for your comments and glad you have enjoyed your stay with us. I will pass it on to the team.Kind regards,
by A verified traveler
Posted 26 Aug 2024
Very pleasantly surprised at everything about this hotel which is not aptly portrayed by the name.
Comment from Hotel Management
29 Aug 2024 by Kind Regards, Zoya, Hotel Management
Hi Stephen, Thank you very much for your feedback. I'm glad you had a good stay with us. I will pass your feedback on to the relevant teams. We look forward to welcoming you again.
by A verified traveler
Very helpful and friendly staff
Posted 18 Aug 2024 on HotelsThe staff were very helpful and friendly. The bed was comfortable. Unfortunately too hot and noisy, as needed the windows open to cool the room a bit. The noise was due to road traffic and it was an unusually hot day
Comment from Hotel Management
29 Aug 2024 by Kind Regards, Zoya, Hotel Management
Hello Kristie, Thank you for your feedback. I'm sorry that you didn't have the expected stay. I will pass your feedback on to the relevant teams. We look forward to welcoming you again.
by A verified traveler
Posted 9 Aug 2024
While the staff were pleasant and helpful, the room we were assigned need some TLC, the woodwork around the windows need a good portion of decorating; the shower screen in the bathroom need some rubber, the water keeps seeping out from under the screen wetting up the bathroom floor; because the bath is high to step in, they need a bath rail or handle so that more mature customers can able enter the bath. They could install a small fridge in the room with some water at least; the supposed bedside table where the lamps are not even one plug socket if customer wish to charge their phone, have to go across the room to charge the phones; the room was not smelling fresh upon entering, smells mouldy, but the very helpful receptionist addressed that. If some more attention is given to these rooms then this will be a good place to overnight or for weekend.
Comment from Hotel Management
9 Aug 2024 by The Townhouse, Hotel Management
Dear Claudia,We would like to thank you for taking your time to share regarding your recent stay at our premises.Your constructive feedback has been shared with the leadership team for the further followup and improvement.We hope to see you in the near future!Sincerely,
by A verified traveler
Posted 8 Aug 2024
Near to the station
Comment from Hotel Management
8 Aug 2024 by The Townhouse, Hotel Management
Dear Richard, Thank you for appreciating our services. We are looking forward to welcoming you again. Kind regards, The Townhouse
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
7 Sep 2024 by Trista, Hotel Management
Hello,Thank you for your rating. I will pass it on to the team.Kind regards,
by A verified traveler
Posted 3 Aug 2024
Hotel was wonderful until the club picked up at 10:30 and then it was non stop bass through the whole hotel until 3am . Such a shame that better sound proofing hasn’t been put in as the hotel is brilliant other then the noise making it impossible to sleep as my whole room was vibrating
Comment from Hotel Management
4 Aug 2024 by The Townhouse, Hotel Management
Hi Fei, Thank you for your feedback. We apologize for the inconvenience caused due to the high level of music. I have shared your feedback with the management team to ensure the necessary guidance is in place and reviewed to prevent this from occurring. We hope to welcome you again.Kind Regards, Deepty
