Ratings based on 990 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by cybercme, Hotel Management
Thank you for sharing your feedback about your recent stay, Carl.We deeply regret that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience you encountered.Your comments are extremely valuable to us as we strive to improve and provide a better experience for all our guests. If there’s anything specific you’d like to share or discuss further, please don’t hesitate to contact us directly.We hope to have the opportunity to restore your trust in the future.
by A verified traveler from Silver Spring
Posted 22 Nov 2024
Overall, the facility was fine and the staff was professional. However, there was a few things missing like a towel rack in the bathroom.
Comment from Hotel Management
23 Nov 2024 by cybercme, Hotel Management
Thank you for staying with us and for sharing your feedback, Todd.We’re sorry to hear that some aspects of your stay did not fully meet your expectations. We hope to have the opportunity to welcome you back and provide an even better experience in the future.
by A verified traveler
Posted 20 Nov 2024
Great hotel! Nice and clean and quiet! And they gave two Tesla chargers! You can use them for non-Tesla if you have the adapter! Thank you!
Comment from Hotel Management
21 Nov 2024 by cybercme, Hotel Management
Thank you for choosing us for your stay, Mary!We are delighted to hear that you had such a wonderful experience with us. Your kind words mean so much to our team, and we’re thrilled to know we met your expectations.It was truly a pleasure hosting you, and we hope to welcome you back again soon for another memorable stay.
by A verified traveler from Anchorage
Posted 29 Oct 2024
Great breakfast
Comment from Hotel Management
30 Oct 2024 by cybercme, Hotel Management
Greetings, Gerald.Thank you for taking a minute to let us know how we did during your stay. Your business is much appreciated, and having you stay with us each time you travel our way is our goal. We’ll always do our utmost to ensure your comfort and rest. We hope peace follows you wherever you may go, and hope to see you again next time.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by cybercme, Hotel Management
Greetings, Jackson.We are grateful you chose our hotel during your recent visit to our beautiful part of Northern California.Thank you for taking a minute to let us know how we did during your stay. We work to continually improve our overall guest experience and hope we’ve earned your future business each time you travel our way.Wishing you safe travels, and may peace follow you wherever you may go
by A verified traveler
Posted 23 Oct 2024
It was all goid for me
Comment from Hotel Management
24 Oct 2024 by cybercme, Hotel Management
Greetings, Dianne.We are grateful you chose Comfort Inn & Suites, Susanville, during your recent visit to our beautiful part of Northern California.Thank you for taking a minute to let us know how we did during your stay. We work to continually improve our overall guest experience and hope we’ve earned your future business each time you travel our way.Wishing you safe travels, and may peace follow you wherever you may go.
by A verified traveler
Posted 22 Oct 2024
I have stayed here before and had no issues. The lady that checked me in was nice and accommodating at getting me a room on the top floor. The kid working in the morning should not be working with customers. He had a crappy attitude and was rude. I asked for a late check out because I was running in a race that morning and wanted to shower before driving home. I was offered a whole 30 minutes for a late checkout because they “already gave one late check out”. Makes no good sense of why one more late checkout would put housekeeping so far behind. Can all of the rooms be cleaned at once? No! Did they really have that many rooms that were going to be occupied on a Sunday, in Susanville? Really? Perhaps housekeeping should spend a little more time cleaning the rooms anyway. The bathroom door was filthy. I used a few of my own Clorox wipes that I brought and they were disgustingly dirty after wiping down the door and light switches. And, there was a dirty towel and washcloth hanging on the back of the bathroom door. I will never stay at this hotel again!!
Comment from Hotel Management
22 Oct 2024 by cybercme, Hotel Management
Dear, Micael.We're sorry that we couldn't extend your late checkout beyond the initial 30-minutes. It is an arduous task for housekeeping to complete their rounds, one room at a time, to ensure incoming guests can arrive by our published check-in time.We do our best to accommodate guests wishing to check-in early and check out late; but, as in your case, we could not fully meet your request.With regard to shortcomings with housekeeping, this is the first we're hearing about these issues. We staff our hotel 24-hours a day to handle any impedance to guest comfort and rest. A quick call to our front desk will allow us to demonstrate our commitment to your satisfaction.We are saddened to learn we won't be adding your name to our ever-growing cache of satisfied and returning guests. We do wish you safe and satisfying travels wherever you may go in the future.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by cybercme, Hotel Management
Hi, Marie.Thank you for choosing us during your recent visit to our Northern California area. We appreciate you taking a minute to let us know if we met or exceeded your expectations during your stay.We use your rating and comments as part of our continuous improvement efforts, with the goal of providing the most enjoyable guest-experience for you, every time.We hope you’ll choose us again next time the road leads you our way. Until then, may peace always be with you.
by A verified traveler from Menlo Park
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by cybercme, Hotel Management
Greetings, Dimitrios.Thank you for sharing your thoughts on how we did during your recent visit.Your feedback is important to us, and we use your rating and comments as part of our continuous improvement efforts. Our goal is to provide the most enjoyable guest-experience for you, every time.It was a pleasure having you with us, and we look forward to your next visit.
by A verified traveler
Posted 11 Oct 2024
Staff was so sweet and room was good. Very noisy though. I could hear everything the people above me were doing. Definitely get a top floor room if you stay here if you don’t want to be up all night.
Comment from Hotel Management
11 Oct 2024 by cybercme, Hotel Management
Hi, Heather.Thanks for staying with us. We staff our hotel 24-hours a day to bring resolution to any issue that may impede your comfort and rest. We saddened we didn't get an opportunity to improve your stay. We hope you'll stay with us in the future and give our front desk a call if anything is not to you liking.Peace and safe travels be yours till we see you again.
