Ratings based on 1,070 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
No shower gel , had to complain three different times over the two days to change it , room service not updated , staff not helpful , staff are more interested in the too tok and Facebook than work , breakfast was worst and I had a good poisoning, no English spoken by some staff
Comment from Hotel Management
27 Nov 2024 by Dorcas, Hotel Management
Dear Uday,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comments are concerning, and we take them seriously.We regret that you encountered issues with the shower gel supply and room service, and that your requests were not handled promptly. We will review our procedures to ensure that such oversights do not happen again in the future. Additionally, we apologize for the quality of breakfast and the food poisoning incident. Please know that we prioritize food safety, and we will investigate this matter thoroughly.We are also sorry that you felt our staff were not attentive or responsive. We will ensure that our team receives further training on customer service and effective communication, including English proficiency, to ensure a better guest experience.We value your input and are committed to improving our services. We hope you’ll consider giving us another opportunity to provide you with the high-quality experience you deserve.Warm regards,
by A verified traveler
Posted 24 Nov 2024
Great location and friendly staff.
Hotel room did not have any plates, bowls, forks and knives for us to use. These should come provided in each room. We had to request from reception some plates which never arrived. In the end we bought our own cardboard plates and bowls.
There was also no washing liquid for the two cups and mugs they did provide which made it hard to clean.
No bin bag in the bin either which would have been useful.
Comment from Hotel Management
27 Nov 2024 by Dorcas, Hotel Management
Dear Jarryd,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our great location and found our staff to be friendly.However, we sincerely apologize for the issues you encountered regarding the lack of kitchenware and cleaning supplies in your room. This is certainly not the standard we aim to provide. Your comments have been noted, and we will be addressing this with our housekeeping team to ensure that all necessary items, such as plates, utensils, washing liquid, and bin bags, are properly stocked in our rooms moving forward.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,
by A verified traveler
Posted 22 Nov 2024
Great service
Comment from Hotel Management
27 Nov 2024 by Dorcas, Hotel Management
Dear Lans,Thank you for your amazing feedback! We're absolutely delighted to hear that you had such a wonderful experience with us. It's guests like you that make our work so rewarding, and we truly appreciate your kind words.We can’t wait to welcome you back for another unforgettable stay!Warm regards,
by A verified traveler
Posted 20 Nov 2024
I like staying here, particularly for the location. Very reasonably priced but you almost get what you pay for. Nothing bad but just a little tired and hasn’t aged well. Most rooms have been renovated and spacious but property overall tired. Breakfast very basic.
Comment from Hotel Management
27 Nov 2024 by Dorcas, Hotel Management
Dear Mark,Thank you for sharing your thoughts with us. We're so glad you enjoyed our location and found our pricing reasonable. It’s wonderful to hear that you appreciate the spacious, renovated rooms as well.We also appreciate your constructive feedback regarding the overall property and breakfast. We understand that some areas may feel a bit tired, and we’re actively working on ongoing improvements to enhance our guest experience. Your comments about breakfast will also be shared with our team as we explore ways to offer more variety and options.We value your continued support and hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,
by A verified traveler
Posted 19 Nov 2024
Great Value for $
Comment from Hotel Management
27 Nov 2024 by Dorcas, Hotel Management
Dear Alexandra Laura,Thank you for your feedback! We're delighted to hear that you felt you received great value during your stay with us. We strive to offer an excellent experience at a competitive price, and we're glad it met your expectations.We hope to welcome you back soon!Warm regards,
by A verified traveler
Posted 17 Nov 2024
We arrived earlier than expected, our room was already ready which was awesome. Our room was clean, quiet, private & comfy. We especially enjoyed having a balcony!! We were told we had partial ocean views, ahh no we had an amazing incredible full view. We were exceptionally happy, highly recommend & would return. Thank you for the beautiful hospitality.
Comment from Hotel Management
27 Nov 2024 by Dorcas, Hotel Management
Dear Jeffrey,Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such an exceptional stay with us, and we're delighted that your room was ready early and exceeded your expectations with the stunning full ocean view. It’s fantastic that you enjoyed the comfort, privacy, and the balcony!We truly appreciate your kind words about our hospitality and are so grateful for your recommendation. We look forward to welcoming you back for another memorable experience in the future.Warm regards,
by A verified traveler
Posted 13 Nov 2024
Very good location
Comment from Hotel Management
27 Nov 2024 by Dorcas, Hotel Management
Dear Durga,Thank you for your feedback! We're so glad you enjoyed our great location. We hope to welcome you back for another wonderful stay soon!Warm regards,
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Dorcas, Hotel Management
Dear Robert,Thank you for your review.Kind Regards
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Dorcas, Hotel Management
Dear Kathryn,Thank you for your review.Kind Regards,
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Dorcas, Hotel Management
Dear Solji,Thank you for your review.Kind Regards,
