Ratings based on 967 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Got offered a quiet room at back side of hotel. Room spacious, clean and comfortable.
Staff very friendly and helpful
by A verified traveler
Posted 21 Nov 2024
As always the Hilton Surfers Paradise was AMAZING… like sleeping on a cloud, great room, friendly staff, we always stay at the Hilton as it makes our holidays next level :)
by A verified traveler
Posted 20 Nov 2024
Everything was great. Thanks
Comment from Hotel Management
20 Nov 2024 by Fiona Pryde - General Manager, Hotel Management
Dear Hossein,We are delighted to see you had a great stay and look forward to welcoming you back again.Warm regards,
by A verified traveler
Posted 19 Nov 2024
The room was very clean and comfortable. One of the best beds I’ve ever slept on. Perfect location and close to everything!
Comment from Hotel Management
20 Nov 2024 by Fiona Pryde - General Manager, Hotel Management
Dear Zoe, We are delighted to see you had a great stay and the bed was one of the best you have slept on. We look forward to welcoming you back again.Warm regards,
by A verified traveler
Posted 15 Nov 2024
We love staying at the Hilton in GC.
It’s always our stay of choice when visiting. So close to everything. So cosy.
Rooms are always clean.
Staff friendly (even when you leave behind your ID and cause issues with check in). Staff were great. Thank you for being accommodating. We really appreciated it after a drive up from Sydney with 2 small kids.
Will see you again soon.
Comment from Hotel Management
18 Nov 2024 by Fiona Pryde - General Manager, Hotel Management
Dear Sophie, We are delighted to know that we continue to be your go-to choice for your stay on the Gold Coast. We can't wait to welcome you back for another enjoyable stay. Warm regards,
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Fiona Pryde - General Manager, Hotel Management
Thank you for a great score, Julia!
by A verified traveler
Posted 10 Nov 2024
We stayed 4 days in there and my daughter did not stop vomiting because of the smell of the carpet. On multiple occasions I have complained to front desk and nothing was done. A week later of us leaving the premises, she is still unwell
After our stay, I was told we are good to go and the security deposit will be released. Few hours later I received an email demanding I pay $116 for steam cleaning the carpet.
Comment from Hotel Management
13 Nov 2024 by Fiona Pryde - General Manager, Hotel Management
Dear Aras, We are truly sorry you daughter was unwell during your stay. Regarding the charge, we would like to clarify that we did not charge this to your account after your concerns. Warm regards,
by A verified traveler
Posted 10 Nov 2024
We loved it! Comfy beds, best location, yummy buffet breakfast. Worth every cent!
Comment from Hotel Management
12 Nov 2024 by Fiona Pryde - General Manager, Hotel Management
Dear Fiona, We are delighted to see that you loved your stay with us and we can't wait to welcome you back again.Warm regards,
by A verified traveler
Posted 10 Nov 2024
Close to everything
Comment from Hotel Management
12 Nov 2024 by Fiona Pryde - General Manager, Hotel Management
Dear Kevin,We are delighted to see you had a great stay and look forward to welcoming you back again.Warm regards,
by A verified traveler from 13 Airlie Circuit
Posted 9 Nov 2024
"We had an incredible 4-night stay at the Hilton Surfers Paradise! This stunning hotel exceeded our expectations in every way.
Ambiance: Elegant and relaxing atmosphere
Safety: Secure parking facilities
Location: Conveniently located within walking distance to the beach
Breakfast: Delicious and varied options
We thoroughly enjoyed our time here and can't recommend it enough! Its your turn hurry up book now and experience it for yourself!
Comment from Hotel Management
12 Nov 2024 by Fiona Pryde - General Manager, Hotel Management
Dear Jitendra, We are thrilled that your stay with us exceeded expectations and that you enjoyed every aspect. Thank you for choosing Hilton Surfers Paradise and we look forward to welcoming you back again soon. Warm regards,
