Ratings based on 58 Verified Reviews
3.8 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 14 May 2024
Sorry, we won't be back here again.
Comment from Hotel Management
11 Aug 2024 by Marketing Team, Hotel Management
Dear Boonta,Thank you for staying with us and for your feedback. We sincerely apologize if any inconvenience caused. We hope to welcome you again soon.
by A verified traveler
WonderfulI
Posted 11 Apr 2024 on HotelsAn excellent hotel with a colonial-style lobby so big you could park a jumbo jet in there. Great value for money, spacious well-appointed room, room service (haven't seen that in a while, although I didn't use it) and an extremely efficient aircon unit that would cause hypothermia if left running on full overnight. Situated a few Km north of downtown Surat Thani, but a 7/11 just over the road (actually an 8 lane motorway, but if you run you'll be ok). Breakfast won't win awards, but what do you expect for £30 a night? The perfect tonic after spending 5 nights in a substandard beach hut on Koa Tao.
It's a shame the hotel was practically empty, they deserve more custom. The staff are excellent, the lobby as good as any I've seen in a 4-star, and it would be criminal if hotels like this go out of business.
Downtown Surat Thani is the real Thailand you absolutely must visit. Everything's in Thai, no-one speaks any other language, and the evening streetfood market is a feast for the senses, a foodie's paradise all cooked fresh in front of you. No weird stuff, the aromas will stay with me forever, and plenty of homemade ice cream and smoothies for the kids. Fabulous, and only £1.50 in a tuktuk away from the hotel.
Comment from Hotel Management
11 Aug 2024 by Marketing Team, Hotel Management
Dear Robert,Thank you for staying with us for your feedback. We hope to welcome you again soon. Khub Khun Ka.
by A verified traveler
Posted 8 Apr 2024 on Hotels
by A verified traveler
Posted 28 Dec 2023
by A verified traveler
Posted 3 Feb 2023
All
Comment from Hotel Management
4 Feb 2023 by ฝ่ายต้องรับโรงแรม, Hotel Management
Thank you. Hope you will come back to use our hotel again.
by A verified traveler
Posted 16 Jul 2022 on Hotels
Comment from Hotel Management
3 Aug 2022 by Marketing Team, Hotel Management
Dear RICHARD,
Thank you for staying with us last month and for your review. This is so valuable to us. We hope to welcome you again here at K Park Grand Hotel, Suratthani. Thank you, Khub Khun Ka.
by A verified traveler
I recommend you book directly with the hotel.
Posted 12 Apr 2021 on HotelsBecause we booked through hotels.com the hotel did not seem to know we were arriving. They had several guest keys ready to be picked up but not ours.
It took longer than normal to check in and they gave us the wrong room then called us to move. They were very apologetic and lovely to deal with. Next time I will book directly with the hotel.
Comment from Hotel Management
18 Apr 2021 by Cat, Hotel Management
Thank you very much for your feedback.
by A verified traveler
Posted 21 Mar 2020 on Hotels
Comment from Hotel Management
23 Mar 2020 by MarketingTeam, Hotel Management
สวัสดีค่ะ คุณ Tay
ทางโรงแรมเคพาร์ค สุราษฎร์ธานี ขอขอบพระคุณ คุณลูกค้าเป็นอย่างยิ่งที่ได้เลือกใช้บริการห้องพักกับทางเรา และเสียสละเวลามารีวิวให้กับทางเราเพื่อให้ทางเรานำไปปรับปรุงแก้ไขเพื่อประสิทธิภาพในการบริการที่ดีขึ้นของโรงแรมของเรา ทางเราต้องขออภัยหากทำสิ่งใดให้คุณลูกค้าไม่พึงพอใจเช่น การเช็คอินที่ล่าช้า ทางเราต้องขออภัยเป็นอย่างยิ่งเนื่องจากวันเดียวกันนั้นมีการเข้าพักของลูกค้าที่มีการสอบตำรวจในตัวจังหวัดสุราษฎร์ธานี และมีงานประชุม 2 กลุ่มในวันนั้น ทางเราจึงมีความล่าช้าในการเช็คอิน ทำให้คุณลูกค้าคอยนานเกินไปทางเราได้ดำเนินการไปยังฝ่ายที่เกี่ยวข้องแก้ไขปัญหาแล้ว หากมีครั้งต่อไปทางเราเชื่อมั่นว่าจะไม่เกิดเหตุการณ์แบบเดิมอีก และทางเราหวังว่าครั้งต่อไปทางเราจะแก้ไขในส่วนที่ผิดพลาดในครั้งนี้ค่ะ ขอขอบพระคุณเป็นอย่างสูงค่ะ #MarketingTeam
by A verified traveler
Great place to stop off if location is convenient
Posted 2 Mar 2019 on HotelsReally nice hotel, though slightly dated, and very empty. Great value and the staff were super helpful and really kind. Location is out of the way but good if you want to get to the ferry port in the morning.
Comment from Hotel Management
26 Mar 2019 by ฺฺFront, Hotel Management
Thank you. Hope you will come back to use our hotel again.
