Ratings based on 78 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Brijesh, We are thrilled you had an excellent stay at Courtyard by Marriott Surat, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,Vikas SharmaGeneral Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Shabbir, It was a pleasure having you as our guest at Courtyard by Marriott Surat. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely,Vikas SharmaGeneral Manager
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
9 Aug 2024 by General Manager, Hotel Management
Dear Med, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Courtyard by Marriott Surat, and we look forward to welcoming you again soon.Sincerely,Vikas Sharma,General Manager
by A verified traveler
Expected more
Posted 27 Apr 2024 on HotelsComment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Birad, Thank you for being our guest and letting us know about your stay. We apologize for not delivering the experience you expected. It is never our intention to lose focus on providing excellent hospitality, and we hope you will give us another chance to provide you with the stay you should have experienced with us this time. Sincerely,Vikas Sharma,General Manager
by A verified traveler from Carmel
Posted 3 Apr 2024
Good place to stay in Surat. New and clean.
Comment from Hotel Management
4 Apr 2024 by General Manager, Hotel Management
Dear Saumiin, Greetings from Courtyard by Marriott Surat! Your complete satisfaction is our highest priority, and we couldn't be happier to see we achieved that milestone while you were here. We look forward to impressing you again on your next visit.Sincerely,Vikas Sharma,General Manager
by A verified traveler
Posted 11 Mar 2024 on Hotels
Hotel is not 5 star rated, food is very poor and room is not comfy as per brand marriot
Comment from Hotel Management
12 Mar 2024 by General Manager, Hotel Management
Dear Maulik, We appreciate your candid feedback. It is disappointing to know you were not happy with our rooms and the food we offer. These comments will be shared appropriately to merit attention on the areas that require work. While we are glad we earned your overall satisfaction, it cannot be ignored that we have room for improvements. Be assured we will revisit all the areas which need further developments in an effort to make your next visit spot on. We hope to see you soon. Sincerely,Vikas Sharma,General Manager
by A verified traveler
Posted 24 Feb 2024
DutyManager
Wed, Feb 21, 12:16 PM (3 days ago)
to PARIKHTS, FOM
Dear Sir,
Namaste !!
This is regarding the amendment of your room reservation, The actual room was booked from 20.02.2024 to 24.02.2024 and due to Mosquito problem and muddy water problem in the bathroom guest wanted to relocate to another hotel and wanted to checkout on 21.02.2024 only. We have done the changes and we will charge only 1 night to expedia and for rest refund you have to communicate with the expedia and they will initiate.
Warm Regards
Shailesh Bandal
Asst. Front Office Manager
O 261.414.5555 M 951.2028.490 re
COURTYARD BY MARRIOTT SURAT
Earth space, Hazira road
Surat, ST 394510
courtyard.com
cid:image008.jpg@01D52C1C.5D1EBE60
by A verified traveler
Posted 29 Jan 2024
Comment from Hotel Management
21 Mar 2024 by General Manager, Hotel Management
Dear Ashwin, We are delighted you had an outstanding stay at Courtyard by Marriott Surat and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Sincerely,Vikas Sharma,General Manager
by A verified traveler
Posted 7 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by General Manager, Hotel Management
Dear Harnek, We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience.Sincerely,Vikas Sharma,General Manager
by A verified traveler from Pewaukee
Posted 25 Dec 2023
Comment from Hotel Management
15 Jan 2024 by General Manager, Hotel Management
Dear Virendrasinh, We are glad you enjoyed your time at Courtyard by Marriott Surat. Thank you for your nice rating, and we look forward to your next visit.Sincerely,Vikas Sharma,General Manager
