Ratings based on 103 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Morrison
Posted 24 Aug 2024
Really good stay after all
Comment from Hotel Management
28 Aug 2024 by Toat Edi Wijaya, Hotel Management
Dear Michael,We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Toat Edi WijayaGeneral Manager
by A verified traveler
Posted 4 Aug 2024
I would have given an excellent rating except when we arrived after a 7 hour train ride we were given a smoking room that was dirty and run down. Fortunately I showed them our request for non-smoking and they moved us. These little things matter when navigating a foreign country.
Comment from Hotel Management
14 Aug 2024 by Toat Edi Wijaya, Hotel Management
Dear Deborah,Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager
by A verified traveler
Posted 10 Jul 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by Management Novotel Solo, Hotel Management
Dear Guest,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Toat Edi WijayaGeneral Manager
by A verified traveler from East Wenatchee
Posted 23 Dec 2023
We have stayed at the Novotel in Solo several times and have always been happy with their service. There is a great little restaurant across the street—Alamama. It has western and Indonesian options. The restaurant at the hotel is always very good too.
by A verified traveler
Posted 1 Jul 2023
I love the location.
I do not like the food always the same everyday
by A verified traveler
Rat on breakfast counter !!!
Posted 14 Dec 2021 on Hotelsthere was a rat on breakfast counter !!! and the staff didnt do anything
by A verified traveler
Comfy stay in Solo
Posted 14 Nov 2021 on HotelsVery nice stay in Solo.
All staff had been very helpful and courteous.
Room and all facilities were clean.
What needs to be improved is the bathroom: hand-held shower head and rain shower head badly need to be replaced.
by A verified traveler
Posted 28 Apr 2021 on Hotels
by A verified traveler
Shabby and old
Posted 21 Nov 2020 on HotelsThe location, The Service, The breakfast are All ok but The hotel Looks so shabby, need renovation. The chairs in the Resto are not comfortable anymore to be seated. My room I used looked shabby and old and a bit dirty bathroom. I was sorry to stay here compared with my previous stay years ago.
by A verified traveler
Posted 17 Mar 2019
Really happening place, great breakfast, so close to town center
Comment from Hotel Management
2 Apr 2019 by Budi Wahjono, Hotel Management
Dear Sir/Madam,
Thank you for taking the time to post your review, and I am delighted you enjoyed your stay with us. I have a wonderful team, and we continue to strive for the highest possible service.
We look forward to the opportunity to serve you again, and hope to see you in Solo again soon.
Kind regards,
Budi Wahjono
General Manager
