Ratings based on 167 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
The location is good, in front of TP.
Comment from Hotel Management
21 Nov 2024 by Yunita - Ecommerce, Hotel Management
Dear Mr. BambangThank you for your kind words! We're thrilled to hear that you enjoyed your stay and found the service from our staff to be excellent. It 's great to know that our central location and service quality left a positive impression on you. We look forward to welcoming you back in the future!
by A verified traveler from Leichhardt
Posted 12 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Yunita - Ecommerce, Hotel Management
Dear Mr. AdamThank you for leaving us such a beautiful words We are happy to hear that you had a pleasant stay with us; that you found our rooms to be fantastic, and found our service rendered to be outstanding. Your kind compliments will be passed on to our team. We look forward to having you back at Swiss-Belinn Tunjungan again
by A verified traveler
Posted 3 Oct 2024
Staff was just amazing, so attentive to all our needs. Great food and drinks at the bar
Comment from Hotel Management
17 Oct 2024 by Yunita - Ecommerce, Hotel Management
Thank you for leaving us such a beautiful words We are happy to hear that you had a pleasant stay with us; that you found our rooms to be fantastic, and found our service rendered to be outstanding. Your kind compliments will be passed on to our team. We look forward to having you back at Swiss-Belinn Tunjungan again
by A verified traveler
Terima kasih
Posted 13 Aug 2024 on HotelsThird time I visited you and always satisfied. Excellent breakfast!
Comment from Hotel Management
21 Aug 2024 by Yunita - Ecommerce, Hotel Management
Dear Mr Jose AntonioThank you so much for your glowing review and for choosing Swiss-Belinn Tunjungan for your stay. We're thrilled to hear that you had an excellent experience with us.Your recommendation means a lot to us, and we look forward to welcoming your family and friends to Swiss-Belinn Tunjungan. If there's anything else we can do to make your next visit or theirs even more enjoyable, please let us know!
by A verified traveler
Posted 5 Jul 2024 on Hotels
Room lighting is too dim.
The equipment is a bit old, Tap is leaking.
Comment from Hotel Management
5 Jul 2024 by Yunita - Ecommerce, Hotel Management
Dear Our Loyal GuestThank you for taking the time to share your experience with us during your recent stay.We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.
by A verified traveler
Posted 21 May 2024 on Hotels
Comment from Hotel Management
5 Jun 2024 by Yunita - Ecommerce, Hotel Management
Delighted to read your were looked after by us. It's the little things that matter and that make the big difference.Hope to welcome you back at Swiss-Belinn Tunjungan Surabaya. See you in the not so distant future
by A verified traveler
Posted 16 May 2024 on Hotels
Comment from Hotel Management
17 May 2024 by Yunita - Ecommerce, Hotel Management
Dear Mr. WilliamDelighted to read your were looked after by us. It's the little things that matter and that make the big difference.Hope to welcome you back at Swiss-Belinn Tunjungan Surabaya. See you in the not so distant future
by A verified traveler
Posted 6 May 2024
Clean and good location. Near to the Mall. but the light in the room (dim light) is not convenient for working in the room, especially for using a laptop.
Comment from Hotel Management
6 May 2024 by Yunita - Ecommerce, Hotel Management
Dear Mrs. MariamI extend my sincerest apologies for the subpar experience you encountered during your recent stay at Swiss-Belinn Tunjungan. Your feedback is of utmost importance to us, and I am deeply disappointed to learn that we failed to meet your expectations.I fully acknowledge the concerns you've raised regarding room lighting and other issue that raise during your stay. It is concerning to hear that our facility didn't meet your expectation. We continuously strive to offer top-notch services, and I regret that we fell short in delivering a satisfactory experience during your stay.Thank you for taking the time to share your observations with us. We sincerely hope to have the opportunity to regain your trust and surpass your expectations during any future visits.
by A verified traveler
Posted 31 Mar 2024 on Hotels
Comment from Hotel Management
23 Apr 2024 by Yunita - Ecommerce, Hotel Management
Dear Mr. LeeThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay.
by A verified traveler
Posted 13 Feb 2024
This property is witin walking distance to tunjungsn plaza. Good for shopping, eating,massage, etc
Comment from Hotel Management
22 Feb 2024 by Yunita - Ecommerce, Hotel Management
Dear Mr. ChanThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay.
