Ratings based on 212 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from cape coral
Posted 4 Aug 2024
The staff is just wonderful, i have come here many years and always look forward to come back.
Comment from Hotel Management
6 Sep 2024 by Shangri-La Surabaya, Hotel Management
Dear Keld,Thank you so much for your continued loyalty and for taking the time to share your wonderful feedback. We are thrilled to hear that our staff has consistently provided you with exceptional service and that you always look forward to returning to our hotel.Your kind words mean a lot to us and serve as a great motivation for our team to keep up the high standards of service. We can’t wait to welcome you back for many more enjoyable stays in the future.Warm regards,Shangri-La Surabaya
by A verified traveler
Posted 30 Jul 2024
by A verified traveler
Posted 13 Jul 2024 on Hotels
by A verified traveler
Posted 10 Jul 2024
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
28 Jun 2024 by Shangri-La Surabaya, Hotel Management
Dear GlorianneThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,
by A verified traveler
Posted 9 Mar 2024
Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment.
Calm atmosphere all around.
Comment from Hotel Management
28 Jun 2024 by Shangri-La Surabaya, Hotel Management
Dear RichardThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,
by A verified traveler
Refurbished rooms are great!
Posted 2 Jan 2024 on HotelsThe refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.
Comment from Hotel Management
29 Feb 2024 by Shangri-La Surabaya, Hotel Management
Dear Mr Peng Eng PeterThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
by A verified traveler
Posted 14 Nov 2023
The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
Comment from Hotel Management
28 Jun 2024 by Shangri-La Surabaya, Hotel Management
Dear NickolThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,
by A verified traveler from Rhodes
Posted 2 Sep 2023 on Wotif
Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
Comment from Hotel Management
28 Jun 2024 by Shangri-La Surabaya, Hotel Management
Dear NormanThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,
by A verified traveler
Posted 26 Jun 2023 on Hotels
Comment from Hotel Management
28 Jun 2024 by Shangri-La Surabaya, Hotel Management
Dear HeesungThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,
