Ratings based on 59 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
I would stay again
Comment from Hotel Management
21 Dec 2024 by Novotel Samator Surabaya Timur, Hotel Management
Dear Jehad,Thank you for your positive feedback. We are delighted to hear that you would choose to stay with us again. Your satisfaction is our priority, and we look forward to welcoming you back to Novotel Samator Surabaya Timur.Best Regards,David KalaloGeneral Manager
by A verified traveler from Queens
Posted 29 Aug 2024
The staffs, the services, the rooms and everything else absolutely wonderful👍
Thank you Novotel Samator!
Comment from Hotel Management
17 Oct 2024 by Novotel Samator Surabaya Timur, Hotel Management
Dear Joyce,Thank you for your kind words about our staff, services, and rooms! We are delighted to hear that you had a wonderful experience at Novotel Samator Surabaya Timur. Your appreciation means a lot to us. Best Regards, David KalaloGeneral Manager
by A verified traveler
Posted 15 Aug 2024
Very nice hotel with reasonable price 😊
by A verified traveler
Posted 27 Jul 2024
I loved how clean the property and the room was. Breakfast buffet was awesome. Enjoyed a very clean and comfortable stay. Just two things: Need more vegan options, and the gym needs wipes and some fans and cooling. Otherwise an amazing stay.
by A verified traveler
Posted 17 Jul 2024
By far one of the cleanest and comfortable hotels we stayed in Indonesia in the past few weeks. Enjoyed the amazing breakfast, gym, and clean room. If not for the minor issues below I would ahve given a 5 star:
1. Very limited options for vegans. They only had salad and cap cay. Breakfast had lot of vegan items so we were good.
2. Gym was very hot during the day time and no fan. No wipes to clean the machines before and after use. I asked the staff multiple times for some cleaning wipes. They said they will check and completely ignored like I did not exist
3. Water was luke warm and no pressure. So shower was not great.
3.
Comment from Hotel Management
24 Jul 2024 by Novotel Samator Surabaya Timur, Hotel Management
Dear Rojarani, Thank you for choosing to stay at Novotel Samator Surabaya Timur and for taking the time to share your feedback. We are delighted to hear that you found our hotel clean and comfortable, and enjoyed the breakfast offerings and gym facilities. We sincerely apologize for the inconveniences you faced during your stay. Please rest assured that we have taken note of your concerns regarding vegan options, gym temperature, cleanliness, and water pressure. We will address these issues internally to improve our services. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back in the future for an even better stay. Warm regards, David C. KalaloGeneral Manager
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 26 May 2024
Breakfast is good but parking route is not comfortable
by A verified traveler
Posted 26 Apr 2024
Over all nice
by A verified traveler
Posted 22 Apr 2024 on Hotels
by A verified traveler
Posted 8 Mar 2024
Excellent
Comment from Hotel Management
26 Mar 2024 by Novotel Samator Surabaya Timur, Hotel Management
Dear Eugene,Thank you for your great score about our hotel. We are delighted to hear that you had a good experience with us. Looking forward to welcoming you back soon! Best regards,David C. KalaloGeneral Manager
