Ratings based on 144 Verified Reviews

3.9 out of 5
72% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 12 Aug 2024
Beautiful hotel with very friendly staff. Incredible breakfast buffet!
5 out of 5
by A verified traveler from Naples

Posted 14 Jul 2024
We had a great stay. The property is highly recommended. We will definitely be back in the future.
5 out of 5
by A verified traveler

Posted 28 Jan 2024
Keep up the great work team!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 May 2022 on Hotels
4 out of 5
by A verified traveler

Surabaya Trip 14 - 21 Dec 2019

Posted 28 Dec 2019 on Hotels
Due to fabrication work at hotel, the smell from paint work affected our stay, great breakfast buffet spread, excellent services, definitely I will come back again
Comment from Hotel Management
9 Jan 2020 by Ratih, Hotel Management
ear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your precious time to share your feedback and delighted to learn that you enjoyed your stay, breakfast and services provided by the team. Please accept our sincere apologies for the inconvenience due to the smell from our project. We hope that we are able to serve you better in the nearest future Kind regards, Ratih Guest Service Manager
4 out of 5
by A verified traveler

Posted 19 Dec 2019
Comment from Hotel Management
24 Dec 2019 by Ratih, Hotel Management
Dear Traveler, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your overall stay with us. We are looking forward for welcoming you back in the future Kind regards, Ratih Guest Service Manager
5 out of 5
by A verified traveler

Posted 14 Dec 2019 on Hotels
Comment from Hotel Management
24 Dec 2019 by Ratih, Hotel Management
Dear Aw, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive rating and delighted to learn that you enjoyed your stay with us. We are looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager
3 out of 5
by A verified traveler

Posted 6 Dec 2019
People were very friendly and eager to make sure your stay was pleasant. However the rooms( at least the one we're stayed in) was in poor condition, both showers were in disrepair. Water damage in bathrooms. String smell of sewage. They were clean enough but a little rough.
Comment from Hotel Management
26 Dec 2019 by Ratih, Hotel Management
Dear Benny, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your stay with us. Please accept our sincere apologies for the inconvenience regarding the water problem in the bathroom. Your feedback has been shared to our Chief Engineering for further follow up. We hope that we are able to serve you better in the future Kind regards, Ratih Guest Service Manager
1 out of 5
by A verified traveler from singapore

Posted 12 Jul 2019
very dirty room,specially the windows painting is peeling of at the wall
Comment from Hotel Management
15 Jul 2019 by Ratih, Hotel Management
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your precious time to share your feedback while staying with us. Please accept our sincere apologies for the inconvenience happen during your stay. Your feedback has been shared to Management for the improvement We hope that we are able to serve you better in the future Kind regards, Ratih Guest Service Manager
4 out of 5
by A verified traveler

Could have better value for the money paid.

Posted 5 Jul 2019 on Hotels
It was quite a good property; we stayed in the residences part of the hotel and the residence was OK so-so and didn't justify the price we paid, in terms of the decor and facilities. It was quite large and all, but didn't seem worth the S$325 we paid for one night.
Comment from Hotel Management
18 Jul 2019 by Ratih, Hotel Management
Dear Ravi Anantha, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to share your experience while staying with us and please accept our sincere apologies if there is any inconvenience during your stay We hope that your next visit will be more pleasant Kind regards, Ratih Guest Service Manager
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