Ratings based on 66 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2023
After staying at another Neo hotel recently, i was disappointed with this property. The room is pretty run down, definitely in need of an update. The toilet seat was broken. There was this internittent pumping sound every 45 secs or so, coming from the rooftop or an adjacent room, it was annoying but not bad enough that i couldn't fall asleep. It did however had good hot water flow. The staff were friendly. The area was really quiet.
by A verified traveler
Posted 11 Jun 2022 on Hotels
by A verified traveler
Posted 1 Mar 2020
Comment from Hotel Management
3 Mar 2020 by Yoedi Soesilo , Hotel Management
Dear Traveler
Thank you for your nice rating us , we look forward to welcome you back again in our hotel.
Best Regard,
Yoedi Soesilo
by A verified traveler from Singapore
Posted 10 Dec 2019
Modern setup hotel. The breakfast menu changes every day. The location is not far from TP mall. Staffs are polite and responsive. We choose this hotel because has a good experience with the same chain hotel in Jakarta.
Comment from Hotel Management
16 Dec 2019 by Yoedi , Hotel Management
Dear LI
Thank you for taking your valuable time to share your recent experiences with Neo Gubeng Surabaya.
We are glad you are happy with our service, location and the breakfast menu that we present every morning
We are heartened to learn that you are receiving hospitality from the team.
We welcome you back.
Greetings,
Yoedi Soesilo
by A verified traveler
Great room
Posted 21 Nov 2019 on HotelsGreat stay. Wasn't expecting a spacious room n bathroom. Comfy room too.
Comment from Hotel Management
28 Nov 2019 by Yoedi , Hotel Management
Dear Yuni
Warmest greetings from hotel NEO Gubeng
Thank you for giving us a 4 stars.... we really appreciate that and hopefully you always enjoy staying at our hotel. We are happy that you are choose us during your stay at Surabaya. Again thank you very much a glowing review from a pro traveler makes our day! Thank you so much.
Best regard
Yoedi Soesilo
by A verified traveler from Surabaya
Posted 13 Oct 2019
Like breakfast enough food, did not like one way location street and no karaoke.
Comment from Hotel Management
16 Oct 2019 by Yoedi Soesilo , Hotel Management
Dear Steven
Thank you for rating us, we look forward to welcome you back again in our hotel.
Best Regard,
Yoedi Soesilo
by A verified traveler
Posted 1 Oct 2019
+ Spacious room.
+ Coffee maker.
+ Nice staff
- A/C less cold.
- water shower is not hot at night
Comment from Hotel Management
8 Oct 2019 by Yoedi , Hotel Management
Dear Traveler
Warmest greeting from Hotel NEO Gubeng Surabaya.
Thank you for your time to give a review for Hotel NEO Gubeng Surabaya. We apologize for the inconvenience regarding your information about hotel services and facilities. I will follow up this matter with engineering teams. Your comments and feedback are valuable for improving our commitment to deliver the excellent service always.
We are looking forward to serve you again in NEO Hotel Surabaya and we hope your next visit will be more pleasant.
Sincerely yours
Yoedi Soesilo
by A verified traveler
Posted 25 Sep 2019
Comment from Hotel Management
30 Sep 2019 by Yoedi , Hotel Management
Dear Traveler
Thanks for your perfect rating us.Once again thanks & looking forward to welcoming you in your next visit
Best Regard
Yoedi Soesilo
by A verified traveler
Posted 28 Jun 2019
by A verified traveler
Posted 30 Mar 2019
