Ratings based on 131 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Commendation for Exceptional Service
Posted 18 Jul 2024 on Hotels
I am writing to commend the exceptional service I received during my recent stay at your hotel.
Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service.
Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive.
Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza.
Thank you for maintaining such high standards. Kudos to the entire management and team.
Comment from Hotel Management
18 Jul 2024 by febrian, Hotel Management
Dear Ms. Wati, Thank you for the valuable review, we are delighted that you had a great stay with us especially for the service from our associate and delicious breakfast at Djaman Doeloe Resto & Bar. We are looking forward to welcoming you back here in west Surabaya!
by A verified traveler
Will stay again
Posted 13 Jul 2024 on HotelsALL the hotel staff were so polite
Breakfast was cheap yet so much variety and good quality food
Hotel conveniently connected to a mega mall
Comment from Hotel Management
15 Jul 2024 by Febiran, Hotel Management
Dear Mr. Lee Teck, Thank you for the valuable review, we are delighted that you had a great stay with us especially for the service from our associate and delicious breakfast at Djaman Doeloe Resto & Bar. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler
Lovely place to stay
Posted 10 Jun 2024 on HotelsWonderful place, though price went up significantly at the facility, last year I stayed at Westin, this year I had to stay at the four points, just kidding, the two hotels are built in the same building and all had exits directly to the shopping mall. Four points is a bit less expensive. Fabulous surroundings with great choice of everything.
Comment from Hotel Management
11 Jun 2024 by Febrian, Hotel Management
Dear Mr. Xiaoqing, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler
Posted 8 Jun 2024 on Hotels
Great service and friendly staff
Comment from Hotel Management
10 Jun 2024 by Febrian, Hotel Management
Dear Mr. Go Thank you for the valuable review, we are delighted that you had a great stay with us especially our great service from our associate. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
1 Jul 2024 by Febrian, Hotel Management
Dear Mr. Ken, Thank you for the valuable review, we are delighted that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler
Posted 4 Jun 2024
Great view from the rooftop and nice swimming pool
Comment from Hotel Management
5 Jun 2024 by Febrian, Hotel Management
Dear Mr. Ivan, Thank you for the valuable review, we are delighted that you had a great stay with us especially our room with great view and other hotel's facilities, especially our outdoor swimming pool. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler
Posted 11 May 2024
Service is excellent. Being upgraded to bigger room. The only issue is the area is very noisy. We also can hear banging from the top floor which I believe is a dismantling of event equipment. Other than that service is excellent and great location.
Comment from Hotel Management
13 May 2024 by Febrian, Hotel Management
Dear Ms. Hannan, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler
Posted 7 May 2024 on Hotels
Comment from Hotel Management
10 May 2024 by Febrian, Hotel Management
Dear Mr. Mohd. Aswadi, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler
Posted 6 May 2024 on Orbitz
Service was exceptional and the food was delicious. Property is well-maintained.
Comment from Hotel Management
8 May 2024 by Febrian, Hotel Management
Dear Ms Charlene, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
24 May 2024 by Febrian, Hotel Management
Dear Mr. Zhi Qiang Zhang, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!
