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Four Points by Sheraton Surabaya, Tunjungan Plaza

4.0 star property
Escape to an oasis amidst city bustle. From relaxing by the pool to indulging in retail therapy at Tunjungan Plaza Mall.

Choose dates to view prices

Photo gallery for Four Points by Sheraton Surabaya, Tunjungan Plaza

Exterior
BBQ/picnic area
Outdoor pool, pool umbrellas, sun loungers
Hallway
Lobby
In the heart of Kedungdoro, Four Points by Sheraton Surabaya, Tunjungan Plaza invites you to experience upscale comfort. Unwind at the on-site coffee shop or enjoy a stroll in the garden after a day of shopping at Tunjungan Plaza. With an outdoor pool and nearby indoor pool access, this hotel has something for everyone.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Gym
  • Room service
  • Parking included
The current price is P3,666
P4,436 total
includes taxes & fees
Feb 28 - Mar 1

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 Double Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Premium)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Premium)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Rooftop bar, alfresco dining, open daily

Four Points by Sheraton Surabaya, Pakuwon Indah

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, (154)
The price is P4,057
P4,909 total
includes taxes & fees
Mar 2 - Mar 3
Four Points by Sheraton Surabaya, Pakuwon Indah
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About the neighborhood

Map
Jl Embong Malang 25 - 31, Tunjungan Plaza, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza - 1 min walk
  • Surabaya Plaza Shopping Mall - 16 min walk
  • Grand City Surabaya - 17 min walk
  • Submarine Monument - 18 min walk
  • Surabaya Zoo - 6 min drive

Getting around

  • Surabaya Pasar Turi Station - 6 min drive
  • Margorejo Station - 7 min drive
  • Surabaya (SUB-Juanda) - 40 min drive

Restaurants

  • ‪Toby’s Estate - ‬1 min walk
  • ‪Thai Street Restaurant - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Genki Sushi - ‬1 min walk
  • ‪Ichiban Sushi - ‬4 min walk

About this property

Four Points by Sheraton Surabaya, Tunjungan Plaza

Upscale hotel near Tunjungan Plaza
A terrace, a shopping mall on site, and a coffee shop/cafe are just a few of the amenities provided at Four Points by Sheraton Surabaya, Tunjungan Plaza. The on-site restaurant, Le Petit Cafe, serves light fare. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
Other perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and access to a nearby indoor pool
  • Luggage storage, wedding services, and a ballroom
Room features
All 293 rooms have comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with free toiletries and hair dryers
  • Free infant beds, coffee/tea makers, and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Botanique Lounge
  • Le Petit Cafe
  • Lime Restaurant

Things to do

  • 24-hour gym
  • Children's pool
  • Indoor pool (guest access)
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Children's pool
  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 8 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Low-height bed
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 11 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 665500 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle fee: IDR 490000 per person (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 665500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Four Points Sheraton Surabaya Hotel
Four Points Sheraton Surabaya
Four Points By Sheraton Surabaya Java
Four Points by Sheraton Surabaya
Four Points by Sheraton Surabaya Tunjungan Plaza
Four Points by Sheraton Surabaya, Tunjungan Plaza Hotel
Four Points by Sheraton Surabaya, Tunjungan Plaza Surabaya
Four Points by Sheraton Surabaya, Tunjungan Plaza Hotel Surabaya

Frequently asked questions

Does Four Points by Sheraton Surabaya, Tunjungan Plaza have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Four Points by Sheraton Surabaya, Tunjungan Plaza?

As of Feb 16, 2025, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Surabaya, Tunjungan Plaza on Feb 28, 2025 start from P 3,665.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Points by Sheraton Surabaya, Tunjungan Plaza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Self parking is free at this property.

What time is check-in at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Check-out is at noon.

Does Four Points by Sheraton Surabaya, Tunjungan Plaza provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per person applies.

Where is Four Points by Sheraton Surabaya, Tunjungan Plaza located?

Located in Kedungdoro, this hotel is within a 10-minute walk of Tunjungan Plaza, Grahadi, and Joko Dolog Statue. Surabaya Youth Center and Sharp Bamboo Monument are also within 15 minutes. Surabaya Pasar Turi Station is 25 minutes by foot and Surabaya Gubeng Station is 28 minutes.

Four Points by Sheraton Surabaya, Tunjungan Plaza Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 189 out of 271 reviews
Rating 8 - Good. 67 out of 271 reviews
Rating 6 - Okay. 11 out of 271 reviews
Rating 4 - Poor. 2 out of 271 reviews
Rating 2 - Terrible. 2 out of 271 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

KAI PENG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with shopping malls next to it.
Stayed 1 night in Jan 2025

10/10 Excellent

Shanan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Nov 2024

10/10 Excellent

Shanan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very energetic and pleasant.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kok Shong, Mentakab

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the hotel at 12:00 PM, feeling tired, but the friendly receptionist arranged for us to check in early. During our 3-day stay, all the employees treated us well and respectfully.
Stayed 3 nights in Oct 2024

10/10 Excellent

Teguh

Stayed 1 night in Oct 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Find SOGO, exit the building, and walk back into the hotel that way - for most navigable option.
Stayed 1 night in Aug 2024

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro-tips, it's difficult trying to find the tunnel that connects the hotel to the mall. Your best shot is to just find Sogo, exit the mall, and walk back to the entrance of the hotel.
Stayed 1 night in Aug 2024

6/10 Okay

Adam

Stayed 1 night in Aug 2024

10/10 Excellent

Dina

Stayed 2 nights in Jul 2024

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Danilo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay!!
Had the pleasure of staying at FourPoints Tunjungan Plaza, during my business trip. The hotel is conveniently located, making it easy to navigate to my meetings. The staff were exceptionally friendly!!
Stayed 2 nights in Jun 2024

8/10 Good

KANA

Stayed 3 nights in Jun 2024

10/10 Excellent

Marina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Everything was great. Service excellent and staff were very friendly.
Stayed 2 nights in May 2024

8/10 Good

erika

Liked: Staff & service, property conditions & facilities
Unfortunately there is not enough parking space in front of the hotel
Stayed 1 night in May 2024

10/10 Excellent

Zeng

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, Attentive staff, excellent location right at the mall with many dining options.
Stayed 2 nights in May 2024

2/10 Terrible

Kevin

Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Chi

Stayed 1 night in Feb 2024

10/10 Excellent

BAYU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Andri

Stayed 1 night in Dec 2023

10/10 Excellent

Khunthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

PIN HAN

Stayed 5 nights in Nov 2023

10/10 Excellent

KANA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and yummy breakfast
Very convenient location. Just next to shopping mall w restaurants & fast foods. Very yummy breakfast buffet with fresh juice, handmade noodle etc…
Stayed 2 nights in Nov 2023

10/10 Excellent

WANG MENG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

DEXTER

Stayed 2 nights in Aug 2023