Ratings based on 42 Verified Reviews

3.4 out of 5
73% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Tired

Posted 5 Mar 2024 on Hotels
Not a good experience
Comment from Hotel Management
11 Mar 2024 by Erzam Faisol, Hotel Management
Dear Mr Philip,Warm greetings from favehotel Graha Agung Surabaya, thank you for taking your time to leave us a review. Let us apologize that your stay at favehotel Graha Agung Surabaya did not meet your expectations. In light of your poor experience, we apologize and offer you a much better room at a special rate if we are given a second chance. Once again we apologize for the inconvenience during your stay at favehotel Graha Surabaya, we hope to welcome you back in the future with an even better experience and service.Sincerely,Erzam Faisol - Hotel Manager
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Oct 2022 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Dec 2021 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Nov 2020 on Hotels
5 out of 5
by A verified traveler

Awesome!

Posted 1 Feb 2020 on Hotels
There aren't a lot of options for breakfast, but everything else was AMAZING! The cleanliness, the service, the piano in the lobby, and the closeness to Supermall! Just amazing!
Comment from Hotel Management
26 Feb 2020 by Erzam Faisol, Hotel Management
Dear Amanda, Warm greetings from favehotel Graha Agung Surabaya. Thank you very much for your positive review. It is pleasure to hear that you feel amaze during stay with us. That's also how we feel when we have you as our happy guest. We're looking forward to welcome you back.
3 out of 5
by A verified traveler

Posted 3 Dec 2019 on Hotels
Comment from Hotel Management
5 Dec 2019 by Erzam Faisol | Hotel Manager, Hotel Management
Dear HYUN KEE, Thank you very much for rating us. Hope we can welcome you back soon.
4 out of 5
by A verified traveler

Posted 26 Nov 2019 on Hotels
Comment from Hotel Management
1 Dec 2019 by Erzam Faisol | Hotel Manager, Hotel Management
Dear Traveler, Thank you for choosing favehotel Graha Agung Surabaya. Hope we can welcome you back as possible.
2 out of 5
by A verified traveler

Not recomended!

Posted 13 Oct 2019 on Hotels
The staff are friendly but the beddings were not in good condition and not so clean as well. There's a lot of good food just accross the street, so it's very convenient.
Comment from Hotel Management
31 Oct 2019 by Erzam Faisol, Hotel Management
Dear Stephen, Thank you very much for staying at favehotel Graha Agung Surabaya. We also thank you for your feedback, it's very meaningful for our improvement in the future. Hope we can welcome you back. See you
5 out of 5
by A verified traveler

Good Overall Value, Could Be Better

Posted 13 Dec 2018 on Hotels
Room is pretty decent for the price, location is great as well. Bedsheets were a little stained but overall still comfortable. Lift was a little slow and room walls were pretty thin. But still, overall pretty good value-for-money.
5 out of 5
by A verified traveler

Posted 5 Oct 2018 on Hotels
Room was clean, good and friendly staff
Comment from Hotel Management
11 Oct 2018 by Erzam Faisol | Hotel Manager, Hotel Management
Hi Candra, Thank you so much for your good comment. It such a pleasure to hear from our happy guest. Hope we can welcoming you back soon.
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