Ratings based on 221 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Very clean everywhere. Nice food, helpful, friendly and polite staff
Comment from Hotel Management
28 Oct 2024 by Jan Niejadlik, Hotel Management
Dear Guest,Thanks for your great feedback! We're thrilled you enjoyed our cleanliness, food, and friendly staff. We're glad you had a pleasant stay and hope to see you again soon!Warm regards, Jan Niejadlik
by A verified traveler
Posted 13 Oct 2024
Sehr schöne und gepflegte Anlage direkt am Meer mit Wassersport Möglichkeiten.
Personal sehr freundlich und bemüht.
Das Essen war sehr lecker und Abwechslungsreich.
Mehrere Pools mit Pool Bar.
Es gab auch Animation
Haben uns wohl gefühlt.
Kommen gerne mal wieder.
Comment from Hotel Management
17 Oct 2024 by Jan Niejadlik, Hotel Management
Sehr geehrter Gast,vielen Dank für Ihre wunderbare Bewertung! Es freut uns sehr, dass Sie eine so angenehme Erfahrung bei uns gemacht haben. Es ist schön zu hören, dass Sie Ihre Zeit hier genossen haben und sich während Ihres Aufenthalts wohlgefühlt haben. Wir freuen uns, dass wir zu Ihren schönen Erinnerungen beitragen konnten. Gerne würden wir Sie bald wieder für eine weitere fantastische Erfahrung willkommen heißen!Herzliche Grüße, Jan Niejadlik
by A verified traveler
Posted 8 Sep 2024
Nice and very very big resort.
Vaterman resort are generaly good resort in Croatia.
Gawa is better for me its smaler than the Supetar but in all 10/10
Comment from Hotel Management
15 Sep 2024 by Jan Niejadlik, Hotel Management
Dear Guest,Thank you for your positive review. We're delighted you enjoyed our resort and found it nice and spacious. We appreciate your comparison with our other properties and are glad you rate us highly. Your 10/10 score means a lot to us. We look forward to welcoming you back for another great stay in the future.Best regards, Jan Niejadlik
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
22 Aug 2024 by Jan Niejadlik, Hotel Management
Dear Guest,Thank you for your recent visit and the associated rating. We hope to see you again in the future!Best regards,Jan Niejadlik
by A verified traveler
Good, but not great - for me.
Posted 14 Aug 2024 on HotelsOverall, it's good. A lot of pools and animators everywhere, service staff zooming around and keeping things tidy. My kid had an easy time adapting and finding play friends, which is GREAT.
The food - also GREAT. Meat, non-meat, fruit, cake, salads...every meal every day something new. So, a big kudos for that.
Things that i didn't like - when you finish lunch, if you have an afternoon sleeping child like me, you'll likely miss the snack bar. It closes at 1700. And the bar in the hotel doesn't open 'till 1800. And you have to pay for cofee outside of meal timeframes. It's not THAT important, but there it is.
Overall, I deem it worth the money for people who enjoy this type of tourism. For me, it's borderline. Cause, now that we've tried it, i can say for sure it's not my type and we won't do it again. I like a bit more action under the feet (short trips, walks, visiting other places). Yes, you can do it here, but then - why pay for all inclusive? :-)
Hope this helps someone.
Comment from Hotel Management
18 Aug 2024 by Jan Niejadlik, Hotel Management
Dear Guest,Thank you for your detailed feedback! We're glad your child enjoyed the stay and that you found the food and amenities to your liking. We understand that our all-inclusive setup might not be the perfect fit for you, and we appreciate your perspective. Should you decide to visit again, we’ll be here to welcome you.Best regards, Jan Niejadlik
by A verified traveler
NOT A HOTEL
Posted 12 Jul 2024 on HotelsThis is not a hotel for individual travellers. It is not a hotel per se. It is a giant campus of mixed hotels and vlocks of rooms. These are divided by fences making it difficult to navigate. For example, I was assigned to a specific restaurant but it was in a compound different from mine and I couldn't access the restaurant unless I caught someone coming out of the gate! This so called hotel caters to tour groups and gamilies with children. The only pleasure i had was to pay extra for a 'club' with an excellent infinity pool and no children allowed!
Comment from Hotel Management
13 Jul 2024 by Jan Niejadlik, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our Waterman Supetar Resort. As a holiday Resort, as the name suggests, we strive to create a welcoming atmosphere for guests of all types and ages, including families with children. However, we understand that this environment may not be the ideal fit for every traveler's preferences.We're pleased to hear that you enjoyed the adult-only "Lennox Club" area and its excellent infinity pool. It's designed to offer a quieter, more tranquil experience for those seeking a child-free environment.For your next visit to the island of Brač we would like to recommend you one of our adults-only hotels, such as the one located here in Supetar or Milna, may better suit your preferences as an individual traveler.Once again, thank you for your feedback. We value your insights and will use them to enhance our service and ensure a more enjoyable experience for all our guests.Best regards, Jan Niejadlik
by A verified traveler
Posted 27 Jun 2024
Comment from Hotel Management
29 Jun 2024 by Jan Niejadlik, Hotel Management
Dear Guest,Thank you for your feedback. We're sorry to see the low rating. Feel free to reach out if you'd like to share more details.Best regards,Jan Niejadlik
by A verified traveler
Posted 22 Jun 2024 on Ebookers
Great place for the budget! All guests are so well distributed around the big resort area that it feels very quiet and not crowded. Lots of activities available, that one week isn’t enough. I would have booked at least 10 days here if I would have know. Great location as well: so close to the beach and a lovely walk away to the center. Great Animation crew with lots of fun entertainment and sports for young and older in their plans. Loved the whole experience during the stay.
Comment from Hotel Management
24 Jun 2024 by Jan Niejadlik, Hotel Management
Dear Guest,Thanks for the awesome review! We're thrilled you enjoyed the spaciousness, activities, and great location. Our animation crew will be happy to hear your praise. Next time, we hope you can stay even longer to enjoy everything we have to offer!Best regards,Jan Niejadlik
by A verified traveler
Posted 23 May 2024
Wouldnt go back. Save your money - poor customer service, ripped towels,dirty cushions and poor management.
We checked in at 6pm and noticed walls peeling, dirty towels and a connecting door to another room that had a peephole facing into our room. We could see light coming through it so we were worried and felt unsafe. Reported to reception and was met with a very dissmissive response from Sonja saying theres nothing they can do until she gets her boss' permission to move our room.
Can you give us a time frame? 'No'.
But we dont feel safe in that room? 'Have some patience'.
We gave her our number and she said she'd call as soon as a room was ready. She came up to us during dinner at 7pm saying 'he'll be here soon' which gave us hope. It got to 10pm and hadnt heard anything so we asked at the desk. Annoyed at us she said we'd 'have to come back tomorrow nd see'. We asked for something to cover the hole like a sticky note. At that point Louiza (who'd been there the whole time) came over and moved us to a different room and said 'she was going home now' very lovely lady but why wasnt this done sooner when we first reported it?
The buffet is alright, nothing special - most items arent labelled or labelled incorrectly so risky if you have an allergy or dietary requirement.
We came down for dinner on my birthday at 7pm and turned away as theyd made a mistake and have a big group in. We were all-inclusive and despite multiple restaurants on site no alternatives were provided.
Comment from Hotel Management
6 Jun 2024 by Jan Niejadlik, Hotel Management
Dear Guest, thank you for bringing this experience to our attention. We take all guest feedback seriously.We will thoroughly investigate the claims made regarding poor service, unclean accommodations, and potential safety issues. If there were any lapses on our part, we are committed to addressing them promptly.The allegations around mislabeled buffet items and turning guests away are also concerning to us. Providing an exceptional dining experience is a top priority.Rest assured, we will look into this matter and take any necessary corrective actions to uphold the highest standards of hospitality that our guests deserve and expect from us.Thank you again for bringing this to our notice. We appreciate you taking the time to provide feedback, as it allows us to continually improve our services. Our team will conduct a fair and thorough review. Best regards, Jan Niejadlik
by A verified traveler
Posted 6 Apr 2024 on Hotels
Comment from Hotel Management
19 Apr 2024 by Jan Niejadlik, Hotel Management
Dear Guest, Thank you for your recent visit and the associated rating. We hope to see you again in the future! All the best, Jan Niejadlik
