Ratings based on 618 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
This property is cheap and nasty. Shower in main bathroom broke, air conditioning could not be set below 24. One of my party slept on the tile floor to cool off. Had to leave the properly & pay to stay at a more appropriate property
Comment from Hotel Management
28 Oct 2024 by Penny Nordheim - Hotel Manager , Hotel Management
Dear Nicole,Thank you for sharing your experience with us. We are very sorry to hear about the issues you encountered and regret that your stay was disappointing. It’s clear we fell short in providing the comfort and quality we aim to deliver, and we apologize for the maintenance problems, especially with the shower and air conditioning.Your feedback is invaluable, and we’re addressing these issues with our maintenance team to prevent them from affecting future stays. If you would like to discuss your experience further, please don’t hesitate to reach out to us directly.We appreciate your feedback and are committed to making improvements to ensure a more comfortable experience for all our guests.Warm regards,
by A verified traveler
Posted 15 Oct 2024
Surprised by the lack of amenities available with the hotel considering the price. Also how outdated the room was.
Was very clean and location was perfect for my needs.
Comment from Hotel Management
16 Oct 2024 by Penny Nordheim - Hotel Manager , Hotel Management
Dear Patricia,Thank you for taking the time to share your feedback following your stay at The Sebel Maroochydore. We’re pleased to hear that you found the cleanliness and location of the hotel to your satisfaction.However, we regret that the amenities and room condition did not meet your expectations. We strive to provide great value and comfort, and your comments about the amenities and the room's condition will be reviewed with our team as we work on improving our guests’ experience.We appreciate your input and hope to have the opportunity to welcome you back in the future for a more satisfying stay.
by A verified traveler
Posted 29 Sep 2024 on Wotif
We were aalocated room 801, beautiful unit, however it was neglected, someone had written on the safe faulty do not use with a sharpie in really poor writing. Then we found the locks did not work in the bathrooms. We then went for a swim and put our clothes in dryer which sounded like a lawn mower hitting something it was that loud that we could not stand it and had ti turn it off. Then we went to have shower and there were no blinds. We thought it was because it had film over the window but i asked my son to turn the lights off in the bathroom and i went out to the balcony to see if we could see each other and there he was as clear as a bell waving to me.
So we had to have a shower in darkness or use the other shower which you could not lock the door. We took videos and spoke to reception who said that theze units were all privately owned but she would make a record of the complaints and they would get back to us, which they never did avoid this place if you can or at least this unit.
Comment from Hotel Management
1 Oct 2024 by Penny Nordheim - Hotel Manager , Hotel Management
Dear Michael,Thank you for taking the time to provide feedback on your recent stay at The Sebel Maroochydore. I'm truly sorry to hear that your experience in room 801 did not meet your expectations and that you encountered several issues during your stay.We strive to maintain the highest standards of quality and comfort, and I regret that this was not reflected in your experience. I apologize for the problems with the safe, bathroom locks, dryer, and the lack of blinds in the bathroom. Your safety and comfort are our top priorities, and these issues should not have occurred.Please know that while some of our units are privately owned, we still take all guest concerns very seriously and work closely with the owners to address any problems promptly. I am disappointed to hear that our team did not follow up with you, and I will ensure that this matter is looked into further.We truly value your feedback, as it helps us to improve our services. Should you choose to stay with us again, I would be happy to personally assist with your booking to ensure a more pleasant experience.Thank you again for your feedback, and I hope we have the opportunity to welcome you back in the future.
by A verified traveler
Posted 23 Sep 2024
I like that the apartments are close to the beach, however, i was very disappointed that we had exposure to cigarette smoke from a neighbouring apartment in the same building every day while trying to appreciate the views from our balcony and the smell would drift into our apartment.
The apartment also needed maintenance with taps falling off, lights not working and the bed was very uncomfortable with indentation.
I would have appreciated at least some proactive measures to try and move us to another apartment.
Will not be returning.
Comment from Hotel Management
25 Sep 2024 by Penny Nordheim - Hotel Manager , Hotel Management
Dear Atitia,Thank you for taking the time to share your feedback. I’m glad to hear you enjoyed our location near the beach, but I’m truly sorry that your stay was negatively affected by cigarette smoke and maintenance issues in your apartment. This is certainly not the experience we strive to provide, and I understand your disappointment.We take your concerns very seriously, and I will personally ensure that the issues with the taps, lights, and bedding are addressed. Additionally, we are reviewing our policies around handling disturbances such as smoke drifting from other apartments to ensure future guests do not encounter the same problem.Please accept our sincere apologies for the inconvenience, and while I understand your frustration, we would love the opportunity to make it right if you reconsider visiting us in the future.Warm regards,
by A verified traveler
Posted 21 Sep 2024 on Hotels
Comment from Hotel Management
22 Sep 2024 by Penny Nordheim - Hotel Manager , Hotel Management
Dear Jeffery,Thank you so much for your perfect review! We are thrilled to hear that you enjoyed your stay at The Sebel Maroochydore. Your kind words mean a lot to our team, and we’re delighted that we could provide you with a great experience.We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 20 Sep 2024 on Wotif
Clothes Dryer stop timer did not work and ruined clothes, noisy, spa taps dripped, shower mould. Generally looking tired, test n tag on appliances is out of date too
Comment from Hotel Management
22 Sep 2024 by Penny Nordheim - Hotel Manager , Hotel Management
Dear Mark,Thank you for taking the time to provide your feedback following your recent stay at The Sebel Maroochydore. I sincerely apologize for the issues you encountered, particularly with the dryer, the condition of the spa and shower, and the outdated test and tag on appliances. These concerns do not reflect the standards we strive to maintain, and we truly regret the impact they had on your experience.We take your feedback seriously and will address each of these matters with our maintenance team to ensure they are rectified. We appreciate your understanding and hope we can welcome you back in the future for a much improved stay.
by A verified traveler
Posted 5 Sep 2024 on Hotels
Comment from Hotel Management
9 Sep 2024 by The Sebel Maroochydore, Hotel Management
Thank you for your wonderful feedback and perfect rating! We are thrilled to know you had such a positive experience at The Sebel Maroochydore. It’s always a pleasure to hear when our guests leave completely satisfied. We hope to welcome you back again soon for another exceptional stay!
by A verified traveler
Posted 30 Aug 2024
Loved it. We will stay again.
Comment from Hotel Management
2 Sep 2024 by The Sebel Maroochydore, Hotel Management
Dear Patricia,Thank you so much for your fantastic review! We are thrilled to hear that you loved your stay at The Sebel Maroochydore and that you plan to visit us again.We can't wait to welcome you back for another wonderful stay in the near future!Warm regards,
by A verified traveler
Great place for a break
Posted 24 Aug 2024 on HotelsGreat locatin, lovely views, needing a bit of a facelift here and there but overall we enjoyed our stay. Pool was great, garden needs some TLC.
Lucky to see some beautiful sunrises and sunsets too
Comment from Hotel Management
26 Aug 2024 by The Sebel Maroochydore, Hotel Management
Dear Carol-Anne,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your break at The Sebel Maroochydore, especially the great location and lovely views. Your feedback about our facilities is appreciated, and we'll certainly take note of your comments about the pool and garden areas. We're glad you had the opportunity to witness some beautiful sunrises and sunsets during your stay.We look forward to welcoming you back for another relaxing getaway in the future!Warm regards,
by A verified traveler from Christchurch
Posted 11 Aug 2024
Property was in a bit of a shabby state and needing modernising. General feeling about the place that it needs refreshing and all the grounds outside were black with grime - needed a good pressure clean.
View was nice.
Ensuite was not private - if someone was standing on the balcony above they could look straight into the bathroom and there were No blinds on ensuite windows.
Comment from Hotel Management
21 Aug 2024 by The Sebel Maroochydore, Hotel Management
Dear Grant,Thank you for your feedback. We are sorry to hear that your stay had some negative aspects. We value your feedback and will take it into consideration. Please note that we are constantly conducting updates and renovations throughout the property and always strive for excellent presentation. We are sorry to hear that this was not evident during your stay.We hope that you were able to have a pleasant holiday despite this.Yours sincerely,LianaFront Office SupervisorThe Sebel Maroochydore
