Ratings based on 148 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Chook, Hotel Management
Hi Chris, thank you so much for a fantastic review. It is very much appreciated and we are so happy you obviously enjoyed your stay with us. Many thanks again and take care.
by A verified traveler
Posted 26 Aug 2024
this property could not be better located for easy access to all of the beach and shopping activities of coolum. and the managers are just soo wonderful. they were so kind and friendly. making my stay very special.
the room was so comfortable and had everything that i needed.
Comment from Hotel Management
27 Aug 2024 by Chook, Hotel Management
Thanks so much Suzanne for the fantastic review. It is very much appreciated and we are so happy that you enjoyed your stay with us. Take care and hope to see you again soon. Cheers.
by A verified traveler
Lovely modern apartment close to beach
Posted 12 Jun 2024 on HotelsLovely modern apartment close to the beach, had washing machine and dryer which was a bonus.
Comment from Hotel Management
12 Jun 2024 by Chook, Hotel Management
Hi Amanda, thank you for the excellent review. We are so happy that you enjoyed your stay with us. Take care and hope to see you again soon. Cheers.
by A verified traveler
Posted 25 Apr 2024
Very steep stairs in no 9. This should be made known to potential guests.
Comment from Hotel Management
26 Apr 2024 by Chook, Hotel Management
Hi Pamela, that would be a first - a guest complaining about the stairs being too steep in any of the ground floor 2 Bedroom townhouses but your comments have been noted anyway. There is a railing for safety and as far as we personally are concerned the stairs are no steeper than other staircases. No mention of any of this in our conversation when checking out. In future, if stairs are a problem we suggest checking with the complex before booking. A pretty unfair score/review in our view just because of the staircase.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Chook, Hotel Management
Hi Robin, Thank you for taking the time to review. It is wonderful to hear that you had a great stay. Take care and hope to see you again. Cheers.
by A verified traveler
Posted 15 Jan 2024 on Wotif
Room 21 - Mr Nardella Stayed 1 week. No issue with the property or staff all great. Pool/ Spa fantastic.
However - Was refused service twice by the Greek Restaurant on two seperate nights even though they had 2 single tables available telling me they were too busy to serve me. Terrible attitude from the owners wife. Nasty person. Being a Master Builder up from Melbourne inspecting a property for a client I’m used to Lamb on Chapel a Melbourne institution. I ended up eating next door twice at Foxys and highly recommend food and service. Stay away from the Greek Restaurant. Although they advertised a free bottle of wine to all guests staying at this hotel - they wouldn’t even seat me. Terrible service and attitude towards a solo traveler. Unfortunately I Would not stay at this Hotel again due to this experience. I am a builder in Melbourne who flys all over Australia staying in hotels hired to inspect property’s for potential purchasers. Terrible experience at this Greek restaurant- # never again.
Comment from Hotel Management
16 Jan 2024 by Chook, Hotel Management
Hi Jamie, thank you for the great review for Coolum Beach Resort, staff and facilities. It is unfortunate in regards to the restaurant situation which is run separately to the resort. Thanks again and please take care.
by A verified traveler
Posted 1 Jan 2024 on Wotif
Fantastic spot for a family smack in the heart of Coolum.
Staircase no elevator is the only issue we had.
Comment from Hotel Management
9 Jan 2024 by Chook, Hotel Management
Thanks Wayne for a fantastic review - it is very much appreciated. It is great to hear that you loved our resort and your stay. Many thanks and hope to see you again soon.
by A verified traveler
Posted 21 Nov 2023 on Wotif
Position
Comment from Hotel Management
22 Nov 2023 by Chook, Hotel Management
Thank you Sharon for the excellent rating. It is very much appreciated and we are happy you enjoyed stay. Take care.
by A verified traveler
Posted 23 Oct 2023 on Wotif
5 star
Comment from Hotel Management
23 Oct 2023 by Chook, Hotel Management
Thank you Katie for a perfect review. It is very much appreciated and we are so happy that you enjoyed your stay with us so much. Take care and hope to see you again soon. Cheers.
by A verified traveler
Posted 27 Sep 2023 on Wotif
Great spa and pool facility, great access to the beach and shops, great gift vouchers included to the restaurant and massage.
Comment from Hotel Management
12 Oct 2023 by Chook, Hotel Management
Hi Greg, thank you so much for the great review. We are happy that you enjoyed your stay with us and our facilities and discounts. Take care and hope to see you again. Cheers.
