Ratings based on 273 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
11 Jun 2024 by CC, Hotel Management
Thanks for staying with us Jackie. We appreciate your review and look forward to welcoming you back again soon.
by A verified traveler
Posted 27 Apr 2024
Convenient & clean
But night service slow
Comment from Hotel Management
16 May 2024 by CC, Hotel Management
Thanks for your review. Our after hours Emergency service was assisting another guest at the time of your contact. There were 3 calls made immediately to you once your message was received. Sorry that you missed them. A reminder our Emergency call service is for genuine issues. We do hope you enjoyed your stay and look forward to seeing you again soon.
by A verified traveler
Posted 25 Apr 2024
Property was in a great location and the view was remarkable! Staff at the front were accommodating when asked and always very friendly. The property is ageing and could use a few updates, as could the room itself, however that is reflected in the rates. If this building and the unit we stayed in did some updating it is likely the rates would increase significantly. We really enjoyed our stay.
Comment from Hotel Management
26 Apr 2024 by SJA, Hotel Management
Hi John, Thank you for our 5 out of 5 stars. We are so happy that you had a great stay and loved the location and view of our resort. We agree... the view is beautiful.We hope to see you another time. Thank you.
by A verified traveler
Posted 13 Feb 2024
Comment from Hotel Management
17 Mar 2024 by CC, Hotel Management
Thanks Jay, we really appreciate your wonderful review. We do hope to see you back again soon.
by A verified traveler
Good and bad
Posted 11 Feb 2024 on HotelsWe stayed a couple of nights as a family. Great location, near the beach, awesome pool. We had a large apartment with views of the ocean. Unfortunately there were a few issues with our room, it was damp smelling, mould on fabrics including the curtains and some comforters in the wardrobes, floors sticky, some crockery dirty, couch dirty. Sadly wouldn’t want to stay more than a couple of nights.
Comment from Hotel Management
18 Mar 2024 by CC, Hotel Management
Hi Amy, We are sorry that your stay wasn't perfect and we do appreciate your feedback. We hope that you took a moment to mention your concerns to our team, so that the issues could have been resolved immediately, allowing you to enjoy a peaceful stay in our beautiful resort. We would love for you to try us again.
by A verified traveler
Posted 27 Jan 2024
The location was fantastic, close to beach and shops. An older property but pleasant; had a range of options for wet weather too with sauna and games room, dvds and books and for when the sun came out tennis and pool and spa. The area was perfect with nice walks, beach across the road and restaurants and cafes close by. Reception staff were always friendly.
We would return.
Comment from Hotel Management
28 Jan 2024 by Sam, Hotel Management
Hi Chantay. Thank you so much for your kind words. We are so happy that you enjoyed our location and all the activities that Clubb Coolum has to offer. We look forward to welcoming you back another time. Thank you.
by A verified traveler
Posted 22 Jan 2024 on Hotels
by A verified traveler
Posted 2 Jan 2024 on Wotif
The photos are nothing like the apartment we got.
Our apartment was very dated and dark.
The toaster was so old it didn’t fit our bread.
The fridge is ancient and tiny
The utensils etc are so cheap and nasty
You have to take your own rubbish to the bin
The bedding was terrible, old and musty.
One of the single beds was broken and all springs
We never had an ocean view
Will not stay here again, ever
by A verified traveler
Posted 22 Dec 2023
by A verified traveler
Posted 21 Dec 2023 on Wotif
Very disappointing!! The property is very dated the pictures on the internet were better than the property. The appliances supplied like the toaster and kettle were filthy along with the oven. Our stay was for four nights we asked to change rooms and were told no. The staff were not helpful or friendly. The property is way overpriced for what you get. On top of this we then had to eat out for breakfast, lunch and dinner due to the state of appliances. Don’t bother booking.
