Ratings based on 125 Verified Reviews
4.9 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Hotel charged me 2 times for room service that I did not order. Called once and they hung up on me instead of putting me on hold. Then they said they would check with the restaurant and get back with me. They never called back. I had to call Marriott to get any action taken.
Front desk staff was not overly friendly during the stay.
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
K, thank you for your feedback. At TETRA Hotel, Autograph Collection, the team is committed to addressing any billing concerns promptly. They regret you experienced difficulties with communication during your stay. The team will continue to improve guest interaction to ensure a smoother experience in the future.
by A verified traveler from Irvine
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Customer Service, Hotel Management
Kara, thank you for staying with us at TETRA Hotel, Autograph Collection. We're thrilled you had a positive experience.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Jacqueline, it’s wonderful to hear you had a great time at TETRA Hotel, Autograph Collection. We look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Edwin, we’re delighted you loved your experience at TETRA Hotel, Autograph Collection. We hope to welcome you back soon!
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Amanda, thank you for choosing TETRA Hotel, Autograph Collection. We're delighted to see your positive rating and look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 22 Oct 2024
Not good food in a restaurant:((, like fast food :((. But coffee is soooo good !
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Olena, we’re delighted you loved the coffee at TETRA Hotel, Autograph Collection. Our culinary team strives to create diverse dining experiences, and we'll ensure your feedback is shared with them. Your insights are valuable and help us to enhance future visits.
by A verified traveler
Posted 20 Oct 2024
This is a wonderful property. I love everything
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Tobyn, it’s wonderful to hear you had a great time at TETRA Hotel, Autograph Collection. Thank you for sharing your positive feedback. Looking forward to your next visit!
by A verified traveler
Posted 14 Oct 2024
Very Clean and friendly staff.
Comment from Hotel Management
14 Oct 2024 by Customer Service, Hotel Management
Carrie, we’re delighted you loved your experience at TETRA Hotel, Autograph Collection. Our team members take great pride in providing a welcoming and spotless environment, and it’s wonderful to hear their friendliness stood out to you. Hope to see you again soon!
by A verified traveler
Posted 6 Oct 2024
I absolutely love this Hotel! Everything is so beautiful and elegant!
Comment from Hotel Management
6 Oct 2024 by Customer Service, Hotel Management
Tobyn, we’re delighted you loved your experience at TETRA Hotel, Autograph Collection. It’s wonderful to hear you found everything beautiful and elegant. Our team looks forward to welcoming you back soon!
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Customer Service, Hotel Management
Vijay, we are thrilled you enjoyed your stay at TETRA Hotel, Autograph Collection. We look forward to welcoming you back for another great visit!
