Ratings based on 1,671 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from WALNUT CREEK
Posted 1 Nov 2024
The room, housekeeping, and breakfast were very good. However, the fire alarm on 10/27/24 at about 2 am raised safety concerns. First, the alarm in the room sounded like the clock alarm. Would not have known that there was a fire alarm if not for the commotion in the hallway. Second, emergency lights in the hallway were not on. Thankfully, it was a false alarm. The fire alarm in the room did sounded briefly in the afternoon.
by A verified traveler
Posted 31 Oct 2024
Second rime staying here. They were very accommodating.
by A verified traveler
Posted 30 Oct 2024
No
by A verified traveler
Posted 30 Oct 2024
I enjoyed the hot tub and pool
Comment from Hotel Management
30 Oct 2024 by Lina, Hotel Management
Greetings David,Thank you for taking the time to review the Maple Tree Inn. I am pleased to know you enjoyed the pool and spa, I hope to welcome you back soon!
by A verified traveler
Posted 30 Oct 2024
Maple Tree Inn was a lovely property. The bed was comfortable, the room was clean, the TV was large and there were several premium channels available. We had quite a journey to get to our room, but it was very nice.
What I liked less was that, although many reviews spoke of a generous and delicious breakfast, there were no gluten free offerings. The eggs were baked with other ingredients (not gluten free), there was no gluten free bread available, and even the breakfast meats were not gluten free. I have stayed at other hotels with much less to offer in other areas, but they offered boiled eggs, GF breakfast meats, and potatoes that weren't contaminated with gluten. I would not recommend this hotel for those with celiac disease or gluten intolerance. It was frustrating and too expensive an experience to not include a welcoming breakfast.
by A verified traveler
Posted 29 Oct 2024
Man at desk not very nice! Noon time!
Comment from Hotel Management
30 Oct 2024 by Lina, Hotel Management
Greetings Dale,Thank you for taking the time to review the Maple Tree Inn. I sorry that we did not meet your expectations, I hope to have the opportunity to welcome you back and turn your experience around.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Lina , Hotel Management
Greetings Eric,Thank you for taking the time to review the Maple Tree Inn. I am pleased to see your experience was a 5 out of 5, I hope to welcome you back soon!
by A verified traveler
Posted 29 Oct 2024
It’s good for short trips or business trips. Our key stopped working a day before checking out but the staff was helpful and made it work again. Breakfast is good.
Comment from Hotel Management
29 Oct 2024 by Lina, Hotel Management
Greetings Hugo,Thank you for taking the time to review the Maple Tree Inn, your feedback is greatly appreciated. We are in the works of upgrading our key system in the next few months, I hope to welcome you back and turn your experience around.
by A verified traveler
Posted 29 Oct 2024
Property was sufficient nothi g special.
Comment from Hotel Management
29 Oct 2024 by Lina, Hotel Management
Greetings Timothy,Thank you for taking the time to review the Maple Tree Inn. I hope to welcome you back soon!
by A verified traveler
Posted 28 Oct 2024
Very kind employees!
Comment from Hotel Management
29 Oct 2024 by Lina , Hotel Management
Greetings Eleni,Thank you for taking the time to review the Maple Tree Inn. I am pleased to see your experience was a 5 out of 5, I hope to welcome you back soon!
