Ratings based on 873 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Casper
Posted 5 Dec 2024
Had a problem with the thermostat in our room. We would set it at 66 but it kept going back to 77. It was a very hot night sleeping. it was too late and we were too tired to deal with maintenance
The breakfast was very minimal.
The price was right.
We will give it another. try on another trip.
Comment from Hotel Management
5 Dec 2024 by D. Moon, Hotel Management
Thank you for taking the time to review your stay with us. I am sorry that we did not meet all your expectations. Your feedback will be passed on to the staff so that we can improve our customer service.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by D. Moon, Hotel Management
Thank you for taking a moment to rate your stay with us. Your time and effort are appreciated.
by A verified traveler from Shell Knob
Posted 26 Oct 2024
Clean hotel, reasonably priced and basic breakfast.
Comment from Hotel Management
27 Oct 2024 by D. Moon, Hotel Management
Thank you for taking a moment to review your stay with us. Your time and effort are appreciated.
by A verified traveler
Posted 22 Oct 2024
Was very good for one night of my driving trip. Wasn’t happy the hot tub hasn’t worked for yrs and the pools heater went out weeks earlier. It wasn’t that important so it was a convenient place next to the highway. The washer and dryer were old and not as clean as it could have been, but it could have been because of a previous user. I would still stay here again. Close to Sundance and Devils Tower Excellent family owned restaurant near by. Longhorn Saloon. Not the chain. Affordable.😁
Comment from Hotel Management
23 Oct 2024 by D. Moon, Hotel Management
Thank you for taking a moment to review your stay with us. We appreciate your feedback and your time and effort.
by A verified traveler
Posted 21 Oct 2024
For the money paid for this room - you couldn’t fault it! Have paid triple on this trip for same facilities. It’s not 4 stars but you pay your money you take your choice. Basic, Clean & Functional.
Staff helpful & accomodating.
Comment from Hotel Management
22 Oct 2024 by D. Moon, Hotel Management
Thank you for taking a moment to rate and review your stay with us. Your time and effort is appreciated.
by A verified traveler
Posted 21 Oct 2024
Motel was pretty good. Pool was down only dislike
Comment from Hotel Management
22 Oct 2024 by D. Moon, Hotel Management
Thanks for taking a moment to review your stay with us. Your time is appreciated.
by A verified traveler
Posted 15 Oct 2024
It had everything we needed to feel comfortable and safe. The staff was very considerate, and the breakfast had everything we wanted. I wish all motels were as pleasant to stay in as this one.
Comment from Hotel Management
22 Oct 2024 by D. Moon, Hotel Management
We thank you for your kind words and for taking the time to review your stay with us. We hope you will stay with us again.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
22 Oct 2024 by D. Moon, Hotel Management
Thank you for taking a moment to rate your stay with us. Your time and effort is appreciated.
by A verified traveler
Posted 9 Oct 2024
The bed was way too soft for two people to sleep on unless they really love cuddling. And we paid extra for this reservation instead of going with another cheaper hotel, because there was a pool and hot tub ... just to find out that the hot tub is broken and the pool is out of order. If I'd have known that, I would've saved some money and gone with a cheaper stay. Wouldn't stay there again!
Comment from Hotel Management
13 Oct 2024 by D. Moon, Hotel Management
Thank you for taking the time to review your stay. We are sorry that your stay with us did not meet your expectations.
by A verified traveler
Posted 3 Oct 2024
People were very nice. Lady with braid that did breakfast was very friendly and full of information. Saw places that we would not have known about.
Comment from Hotel Management
5 Oct 2024 by D. Moon, Hotel Management
Thank you for taking some time to review your stay with us at the Serena Inn and Suites. We are happy to note that you enjoyed you stay and hope you will stay with us again.
