Ratings based on 606 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 12 Nov 2024
The room was clean. Bed was comfortable as well. My only problem was strong perfume smell when you enter the rooms was just too strong. I'm sure is it was a carpet cleaning product. Hotel just need to take in account, that some people have allergies and should use a lighter scent. I still had a great stay and will return.
by A verified traveler
Posted 11 Nov 2024
I was originally booked and scheduled to arrive on 11-7-24 but because I booked an additional day 11-6-24 Expedia's price changed to 3 times what I was charged for my original booking. When I contacted the hotel directly they wanted to charge me even more $297 for the additional day. To make matters worse when I arrived there was only a single towel in the bathroom and no body wash in the Dove dispenser in the bathtub. When questioned about the difference in price I was told that's a corporate issue. Bait & Switch? No way to treat guests! New York pricing in Sumter, SC? I will follow-up my concerns with IHG and the attorney general. Holiday Inn Express Sumter is not a $300 per night Hotel.
by A verified traveler
Posted 3 Nov 2024
Easy to find
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 23 Oct 2024
I love the fact that the staff exhibited hospitality and was very involved. The location is convenient and very accessible to my loved ones and shopping area.
by A verified traveler
Posted 23 Oct 2024
The room and the staff were awesome. The breakfast buffet can’t be beat. The only issue was that the doors slam hard and one night I got almost no sleep. We were ground floor at the end of hall. Between people coming and going out the side door and the room doors slamming, not much rest. The traffic noise is pretty loud too. I would suggest installing the hinge that other hotels have on their doors. Unless you hold onto the door, it slams very hard
by A verified traveler
Posted 23 Oct 2024
I love this place, clean, friendly and the breakfast was delicious. Yes I will be staying here again.
by A verified traveler
Posted 17 Oct 2024
