Ratings based on 976 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
The bed was comfortable. The spicket in the shower was on even though the shower head was on.
Comment from Hotel Management
30 Dec 2024 by General Manager, Hotel Management
Dear Helga, We’re glad you had an overall pleasant experience at Wyndham Garden Summerville and found the mattress comfortable. However, we regret the issue with the shower and appreciate you bringing it to our attention. Our maintenance team will look into this to ensure everything is functioning correctly. It was a pleasure hosting you. We hope to welcome you back in the future. DJ Gajjar, General Manager
by A verified traveler from Boiling Springs
Posted 26 Dec 2024
The front desk person was very friendly and polite
Comment from Hotel Management
26 Dec 2024 by General Manager, Hotel Management
Dear Neil, We appreciate you taking the time to share your experience with other travelers. Thank you especially for recognizing our devoted front desk staff, as they truly love to deliver exceptional hospitality to each and every guest. We look forward to welcoming you back to Wyndham Garden Summerville. DJ Gajjar,General Manager
by A verified traveler
Posted 24 Dec 2024
The cleanliness was not great. You can visually see where the cleaning was missed.
Comment from Hotel Management
25 Dec 2024 by General Manager, Hotel Management
Dear Matthew, We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.DJ Gajjar,General Manager
by A verified traveler
Posted 15 Dec 2024
Hotel attendant was very nice at check in. Hospitality staff were great the next morning in the breakfast lounge!
Comment from Hotel Management
17 Dec 2024 by General Manager, Hotel Management
Dear Eric, We are flattered by your generous review of Wyndham Garden Summerville. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to Summerville. DJ Gajjar, General Manager
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by General Manager, Hotel Management
Dear James, Your kind rating is much appreciated! We aim to make every stay special at Wyndham Garden Summerville, and we are glad you felt well taken care of. We hope to see you again soon.DJ Gajjar,General Manager
by A verified traveler
Posted 1 Dec 2024
The ceiling was cracked in the bathroom
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Corey, We hope that your overall experience was pleasant. However, we regret not meeting all of your expectations. We take safety precautions very seriously and will have our property engineer inspect the room immediately to investigate further. Thank you for taking the time to bring this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve. DJ Gajjar, General Manager
by A verified traveler
Posted 30 Nov 2024
Caulk in the shower peeling off with black mold visible. LVP installation not that good with gaps along carpeted baseboards (?) needs quarter round or vinyl cove base. Beds and pillows were very comfortable and the room was clean
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Charlie, It’s great to hear you found the bedding comfortable and the room tidy. However, we regret that the condition of the shower and flooring fell short of expectations and apologize for the inconvenience caused. Your observations have been shared with our maintenance team to ensure these details are addressed. We appreciate your feedback and hope for an opportunity to provide a more polished experience in the future. DJ Gajjar, General Manager
by A verified traveler
Posted 25 Nov 2024
All the stuff needs to be more friendly specially in the morning bf
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear Juan, We hope your overall stay at Wyndham Garden Summerville was pleasant. Your total satisfaction is our top priority; therefore, please accept our apologies for any lack of attentiveness shown by our staff. We hope you will allow us to show you the exceptional hospitality we are known for the next time you are in the area. DJ Gajjar, General Manager
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Tamara, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. DJ Gajjar, General Manager
by A verified traveler from Headland
Posted 22 Nov 2024
Convenient price
Comment from Hotel Management
24 Nov 2024 by General Manager, Hotel Management
Dear Thomas, We appreciate your feedback and hope your stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. DJ Gajjar, General Manager
