Ratings based on 740 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Although the property was dated, it was clean and well cared for. Robert was very helpful and kind. The property is in a good location with easy access to Walmart, Crackerbarrel and many fast food outlets.
The negative is that there is no exhaust fan in the bathroom and the windows don't open to allow any fresh air in the room.
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Thank you for taking the time to complete a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted 16 Oct 2024
Nothing major. Breakfast was ok. Rooms were ok. Cracked toilet and shower but everything worked in them. The phone charging ports didn’t work and the plug in’s for the charging block I brought didn’t work. So that sucks. But overall, just meh.
Comment from Hotel Management
17 Oct 2024 by Assistant Manager, Hotel Management
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.
by A verified traveler
Posted 9 Oct 2024
Outdated, could use some cleaning but the staff was very nice.
Comment from Hotel Management
13 Oct 2024 by ASSISTANT MANAGER, Hotel Management
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 8 Oct 2024
Clean and well kept up property. The staff was friendly and willing to help.
Comment from Hotel Management
13 Oct 2024 by ASSISTANT MANAGER, Hotel Management
Thank you for taking the time to complete a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A verified traveler from Manteo
Posted 2 Oct 2024
Safe quiet room at a reasonable cost
Comment from Hotel Management
7 Oct 2024 by MANAGER, Hotel Management
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.
by A verified traveler
Posted 2 Oct 2024
I didn’t like that I had to wait for the desk person check to see if the room was ready
Comment from Hotel Management
2 Oct 2024 by Assistant Manager, Hotel Management
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.
by A verified traveler
Posted 23 Sep 2024
Room needed maintenance. Stopper on sink didn't work. Shower head was spraying everywhere. Towlet seat was loose. Terrible traffis noise. Contenital breakfast was less than desirable.
Comment from Hotel Management
23 Sep 2024 by Assistant Manager, Hotel Management
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.
by A verified traveler
Posted 13 Sep 2024
The staff has been really helpful in accommodating any requests that I've had. The value for the money is real. I was looking for a hotel that I could afford for a lengthy stay as I work on my house and the Quality Inn Summerville checked all the boxes.
I would like to add that the mgr. Robert has consistently gone over and above to make my stay enjoyable. He is an asset to your company for sure.
There are some amenities available and the location is great, hey walking distance to Wallyworld and a bunch of food choices too.
Comment from Hotel Management
14 Sep 2024 by Manager, Hotel Management
Thank you for taking the time to complete a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted 8 Sep 2024
Did not have have enough hot enough water to shower. It was nice enough for one night.
Comment from Hotel Management
8 Sep 2024 by Manager, Hotel Management
Thank you for your review of our hotel, I have shared your comments with my maintenance staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.
by A verified traveler
Posted 4 Sep 2024
Excellent
Comment from Hotel Management
6 Sep 2024 by MANAGER, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
