Ratings based on 510 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2024
There were a few things- a dead roach in the bathroom when I first walked in, a q-tip on the floor by the bed- nothing horrible, but not instilling full confidence in the cleanliness. The room was terribly perfumed- might not bother most people, but I found it over powering.
But the staff where all friendly and helpful.
Comment from Hotel Management
25 Aug 2024 by FD, Hotel Management
Thank you for taking the time to complete this review. We will pass this information along to the all of the staff, in hopes of better serving our guests. Have a wonderful day.
by A verified traveler
Posted 18 Aug 2024
Everything was great and I will be booking again
Comment from Hotel Management
19 Aug 2024 by Manager, Hotel Management
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.
by A verified traveler
Posted 30 Jul 2024
Comment from Hotel Management
2 Aug 2024 by MANAGER, Hotel Management
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.
by A verified traveler
Posted 29 Jul 2024
Do not recommend staying here! We walked in and were overwhelmed with the smell of cleaning solution. We spent one night but realized as the cleaning solution subsided that we’re pretty sure that there was mold in our bathroom—possibly elsewhere.
There’s peeling and rippling wallpaper and rusty metal trim pieces in the dining area on the first floor which leads me to believe that there is some time of moisture issue.
The staff was friendly and it was easy enough to cancel the additional nights stay. I wouldn't risk my health to stay here until the issues have been resolved.
Comment from Hotel Management
29 Jul 2024 by Manager, Hotel Management
Thank you for your review of our hotel, I have shared your comments with my maintenance staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.
by A verified traveler
Posted 22 Jul 2024
Stands of hair was in the shower. The couch was dirty with a stench. The tv is small and the furniture in the room could use an upgrade
Comment from Hotel Management
23 Jul 2024 by MANAGER, Hotel Management
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.
by A verified traveler from Brunson
Posted 21 Jul 2024
Stayed one night of our three nights stay got up to seeing roaches in early morning hours. Staff was nice and stated they would refund us.
Comment from Hotel Management
23 Jul 2024 by MANAGER, Hotel Management
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.
by A verified traveler
Posted 16 Jul 2024
It was a very nice stay!
Comment from Hotel Management
17 Jul 2024 by MANAGER, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted 14 Jul 2024
They had roaches
Comment from Hotel Management
15 Jul 2024 by MANAGER, Hotel Management
Thank you for your review of our hotel, I have shared your comments with my pest control service to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.
by A verified traveler
Posted 9 Jul 2024
Everything!!!
Comment from Hotel Management
14 Jul 2024 by Manager, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted 7 Jul 2024
Location was right for me
Comment from Hotel Management
7 Jul 2024 by MANAGER, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
