Ratings based on 846 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Marco Polo Motor Inn Sydney, Hotel Management
Thank you for your feedback. We appreciate your input and are always working to improve. We aim to provide a great value experience, and we hope to have the opportunity to welcome you back soon and exceed your expectations.
by A verified traveler
Posted 23 Nov 2024
Grateful for the quick overnight stay. Nice bathroom, comfy bed, lovely staff, gated parking.
Comment from Hotel Management
24 Nov 2024 by Marco Polo Motor Inn Sydney, Hotel Management
Thank you for your kind words! We're so glad to hear you had a comfortable stay and enjoyed our amenities. We hope to welcome you back again soon!
by A verified traveler
Posted 14 Nov 2024
Very old and run down
Comment from Hotel Management
17 Nov 2024 by Marco Polo Motor Inn Sydney, Hotel Management
Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.We are currently in the process of upgrading the property to improve the overall experience for our guests, including room renovations and updates to common areas. We’re committed to making positive changes, and we hope to offer a more refreshed environment for you on your next visit.We hope to welcome you back soon!
by A verified traveler
Posted 10 Nov 2024
We travelled several hours from up north and motel is centralised to where we needed to go
Comment from Hotel Management
17 Nov 2024 by Marco Polo Motor Inn Sydney, Hotel Management
Thank you for your feedback! We're so pleased to hear that our central location was convenient for your travels and helped make your trip easier. We hope to welcome you back on your next visit to Sydney
by A verified traveler
Posted 6 Nov 2024
Excellent staff & conveniently located. Clean & safe hotel.
Comment from Hotel Management
17 Nov 2024 by Marco Polo Motor Inn Sydney, Hotel Management
Thank you so much for your compliment. We're glad to hear that you had a great experience with our staff and found the hotel both clean and safe. We take pride in providing a welcoming environment and are happy our convenient location suited your needs.We look forward to welcoming you back on your next visit to Sydney!
by A verified traveler
Posted 28 Oct 2024
Very dated and needs modernization.
Comment from Hotel Management
2 Nov 2024 by Marco Polo Motor Inn Sydney, Hotel Management
Dear Corinne,Thank you for your feedback regarding your recent stay. We appreciate your comments about our facilities, and we’re excited to share that we are currently undergoing a planned upgrade program with significant renovations. We have completed 15 new deluxe rooms and made numerous improvements throughout the property, including updates to the lobby, hallways, parking lots, and handrails.Your input is valuable as we strive to enhance the guest experience. We look forward to welcoming you back in the future to enjoy the improvements!Best regards,
by A verified traveler
Posted 21 Sep 2024
It is what it is - a cheap place to put your head down for some sleep - It did smell of stale cigarette smoke. THe bathroom small, but recently renovated to a very good standard. I would not dismiss the place but again I would not jump to go theher again - it served a need and therefore it was satisfactory in the end.
CLOSE TO A TRAIN STATION - that was great for us!
Comment from Hotel Management
29 Sep 2024 by Hotel Management, Hotel Management
Dear Mr. Noel,Thank you for your invaluable feedback!We're glad to hear that you enjoyed our convenient location near the train station and the recently renovated bathroom. The room sizes have been carefully designed to match the number of beds and the type of room. We sincerely apologize for the inconvenience caused by the odour. Your comfort is always our top priority, and we regret not being informed during your stay. Our team is always ready to assist, and we’re happy to address any issues or help with room changes when needed. Warm regards, Marco Polo Motor Inn Sydney
by A verified traveler
Posted 20 Aug 2024 on Wotif
A few unsavoury neighbours
Comment from Hotel Management
15 Sep 2024 by Marco Polo Reception, Hotel Management
Dear James,Thank you for bringing this to our attention.Ensuring our guests have a wonderful stay is our top priority.Please let our receptionist team know about this issue.We will take steps to address the situation with the neighbors. Again, we endeavor to improve our services.Best regards,Marco Polo Motor Inn Sydney
by A verified traveler
Posted 1 Aug 2024 on Wotif
Great location and very friendly staff. Have stayed here a few times before and will probably stay again next time I’m in Sydney.
Thank you!
Comment from Hotel Management
15 Sep 2024 by Marco Polo Reception, Hotel Management
Dear Ben, Thank you for choosing Marco Polo Sydney Hotel.We deeply appreciate your positive feedback, which we will share with our dedicated team who contributed to making your stay so enjoyable. They truly deserve the credit.We look forward to welcoming you back in the near future.Best regards,Marco Polo Motor Inn Sydney
by A verified traveler
Posted 25 Jun 2024 on Wotif
I’ve stayed here twice now but not again it is so outdated and in need of a major refurb or knock down it is noisy, including staff having tea breaks in a garage downstairs and both times building contractors taking up parking and talking on their mobiles in echoing common areas and the linen smells horrible its the type Of deturgent, give it a miss stay somewhere else
Comment from Hotel Management
25 Jun 2024 by Marco Polo, Hotel Management
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We are currently in the process of planning major renovations to update and improve our facilities.Your feedback is invaluable, and we hope you will consider giving us another chance in the future. If you have any further concerns, please feel free to reach out directly.
