Ratings based on 130 Verified Reviews
4.0 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Sep 2024
Beds uncomfortable, room dirty. Average stay nothing special. Last day check out, one very helpful staff calling a taxi for us! Won’t stay again as a family but good for younger people and backpackers!
Comment from Hotel Management
14 Sep 2024 by PLAYSIS ASAKUSA, Hotel Management
Thank you very much for staying with us.We are very sorry to hear that you had an uncomfortable night's sleep.Thank you for taking the time out of your busy schedule to comment.
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
8 Sep 2024 by PLAYSIS ASAKUSA, Hotel Management
Thank you very much for staying with us.Thank you for taking time out of your busy schedule to give us your rating.We look forward to having you stay with us again.
by A verified traveler
Posted 4 Sep 2024
Overall the property is good. There is no house keeping but they provide you fresh towels and garbage bags (you change yourself) and tissues. It is nice that they provide simple breakfast, a slice of bread per day with tea & coffee but imagine if you stay there for a week and each day it s a bread. We had them because we didn’t want to waste. But we saw ppl saying they didn’t want or they left early before breakfast, quite some breads would go wasted. Please consider different breakfast options and not bread everyday.
Comment from Hotel Management
4 Sep 2024 by PLAYSIS ASAKUSA, Hotel Management
Thank you for staying with us.Our breakfast service offers a simple breakfast including complimentary bread. We apologize for not meeting your expectations.Thank you for taking time out of your busy schedule to write so many comments.
by A verified traveler from Hercules
Posted 21 Aug 2024
Excellent place to stay for wheelchair users. Must choose the proper room.
Comment from Hotel Management
21 Aug 2024 by PLAYSIS ASAKUSA, Hotel Management
Thank you very much for your stay.We are glad you had a pleasant stay.We look forward to welcoming you back for another stay with us.
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
4 Sep 2024 by PLAYSIS ASAKUSA, Hotel Management
Thank you for staying with us. Thank you for taking time out of your busy schedule to evaluate our hotel.
by A verified traveler
Posted 25 Jul 2024
Proprietor was very helpful. 2 of our luggage did not arrive from our Delta flight and Mr. Tanaka took over receiving the delivery the next day while we were touring Tokyo. He was quick to inform, to respond to our enquiries and questions. The hotel is clean. Sufficient amenities for tourist traveller, very ideal for family. Safe area, walking distance to train station. Very close to tourist area. Lots of walking distance to great affordable eats. Highly recommend! If we vist Japan again, will definitely stay here again and would recommend to family and friends👍👍👍
Comment from Hotel Management
25 Jul 2024 by PLAYSIS EAST TOKYO, Hotel Management
Thank you very much for choosing our hotel from among many others. We are glad to hear that your luggage arrived safely. Good. We are delighted with your very nice comments.All of our employees look forward to seeing you again.
by A verified traveler
Posted 21 Jul 2024
Shower curtain had a stain. Very tight rooms. No elevator. “Continental breakfast” was a piece of bread per guest.
Comment from Hotel Management
21 Jul 2024 by PLAYSIS ASAKUSA, Hotel Management
Thank you for staying with us. Your comment is highly appreciated for our improvement. We look forward to welcoming you in the future again.
by A verified traveler
Posted 21 Jul 2024
Great hotel
Comment from Hotel Management
21 Jul 2024 by PLAYSIS ASAKUSA, Hotel Management
Thank you for your staying with us. Your comment is highly appreciated. We look forward to welcoming you in the future again.
by A verified traveler
Posted 18 Jul 2024
Playsis Asakusa was a great option for our group of 6. It was a tight squeeze and in hindsight I should have just booked two rooms. But I was trying to save money and there were 5 adults and 1 child. The family room is definitely too crowded for 5 adults. There wasn’t enough space to put our luggage and one bathroom wasn’t enough! The bathroom only has a curtain for privacy. When the neighbors upstairs were jumping and running and screaming until 2am, I complained. The next day, each customer had a sign on their door with a warning about noise. I thought that was very receptive and I really appreciated it because it made all the difference in the noise. The check-in process is strange. We waited for someone to come online and that person had no information specific to the hotel because it seemed they were in a different country or somewhere far away.
Comment from Hotel Management
23 Jul 2024 by PLAYSIS ASAKUSA, Hotel Management
Thank you very much for staying with us.We apologize for any inconvenience caused.We will make improvements where we can in the future.Thank you very much.
by A verified traveler
Posted 16 Jul 2024
Comment from Hotel Management
6 Aug 2024 by PLAYSIS ASAKUSA, Hotel Management
Thank you very much for staying with us.Thank you for taking time out of your busy schedule to give us your rating.
