Ratings based on 32 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The staff and service at Hotel Arcens was exceptional - staff when above and beyond to accommodate our requests and even followed up with us after we checked out. The hotel is in a charming neighborhood within easy walking distance of transit as well as a number of attractions. Travellers who are tall should note that the beds are in lofted spaces with low ceiling heights, and those with mobility issues should note that there are the multiple level changes within the room.
by A verified traveler
Posted 17 Oct 2024
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
25 Sep 2024 by Arcsens Tokyo, Hotel Management
Thank you for leave the review with us.
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Arcsens Tokyo, Hotel Management
Thank you very much for your review :)
by A verified traveler
Posted 18 Jun 2024
Good
Comment from Hotel Management
28 Jun 2024 by Arcsens Tokyo, Hotel Management
Thank you very much for your review.
by A verified traveler
Posted 29 Mar 2024
by A verified traveler
Posted 28 Dec 2023
Room was great for our family of four. Easy walk to transit.
Comment from Hotel Management
7 Feb 2024 by Arcsens Tokyo, Hotel Management
Thank you very much for leave us a review :)
by A verified traveler
Inflexible and unaccomodating
Posted 20 Dec 2023 on HotelsThe hotel is quite inflexible and expects us to sign in our guest and restrict to 30min visit. We are a family of 3 and have 1 friend visiting the room. Additionally, they could not accommodate a 15 min extension to check out from 10:00 am to 10:15am. Very disappointing! Lastly, no cleaning unless you stay for more than 5 days! We stayed for 4 days.
Comment from Hotel Management
24 Dec 2023 by Arcsens Tokyo , Hotel Management
ご意見頂きありがとうございます。まず宿泊人数関しましては今回ご予約を再度確認させて頂きましたら3名でご予約頂いているのでお客様自身で勝手に4名で泊まることはお断りしております。当然どのホテルもそうですが宿泊者以外のお部屋の入室は他の宿泊者様のご迷惑や緊急の際の問題となりますので固くお断りしております。ロビーでの面会をお願いしております。チェックアウトの延長に関しましては10時チェックアウトの場合は10時までにチェックアウトして頂く様にお願いしており、当ホテルのほとんどのお客様のご理解とご協力を頂いております。またホテルによっては15分延長しただけでも延長料金を請求しているホテルもございますが、今回当ホテルではお客様へ延長料金の請求は行っておりません。今回こちらのご意見を頂戴し、当ホテルでは全てのお客様に快適にお過ごし頂く様に一定のルールを設けさせて頂いている中でこのようにご理解頂けていないお客様がいらっしゃったことに大変失望しております。
by A verified traveler
10++++ Hotel in shop-lined, quaint neighborhood.
Posted 23 Sep 2023 on HotelsWonderful renovated home/hotel in a quiet residential neighborhood. This is not the place to stay if you want the bright lights of Tokyo right outside your door, but we were looking to stay a quiet residential ryokan/hotel where even the Japanese would want to stay. Plus, when we did want the bright lights, the subway was right around the corner and we’re able to get everywhere quickly with no problem. Lisa at the front desk was a delight and so helpful in helping us navigate our first 48 hours in Japan. The bottom line is this is a 10++++ place if, in addition to the bright lights and historic sights, you want to walk quiet, shop-lined streets to get a better taste of how Japanese people really live. We even walked into a little street fair celebrating the national respect-for-the-aged holiday on our first night and the all Japanese families were encouraging us to jump into the celebrations! This place is a gem.
Comment from Hotel Management
28 Sep 2023 by L, Hotel Management
Dear Susan,Thank you for staying with us and leaving a super positive review.We are so happy that you had a great experience during your stay and also gave you such a good impression to our hotel and a staff. You are always welcome to come back again!
by A verified traveler
Posted 8 Jun 2023
Comment from Hotel Management
19 Jul 2023 by Arcsens Tokyo, Hotel Management
Thank you for sending good review.We hope to see you again when you visit Tokyo next time.Arcsens Tokyo
