Ratings based on 11 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2024
Pool is not well maintained.
Dining options are very limited. Service was super slow. It seems the restaurant is highly understaffed.
In room service was was also not available.
Overall it was an average experience. Definitely a lot of scope of improvement in room-service and dining facilities for the property.
Comment from Hotel Management
15 Jan 2024 by Sterling Wayanad, Hotel Management
Dear Manoo,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We appreciate your valuable input regarding the pool maintenance, dining options, and service speed. We will address these concerns internally and work towards improving our room-service and dining facilities. We hope to have the opportunity to serve you better in the future.Sincerely,The Sterling Holidays Team
by A verified traveler
Waynad - one of the gems of Kerala
Posted 27 Dec 2023 on HotelsExcellent food and stay at the resort. Beautiful location. Good roads. The entire Waynad is amazing - with an abundance of tropical vegetation. Very pricey - though.
Comment from Hotel Management
27 Dec 2023 by Sterling Wayanad, Hotel Management
Dear Guest,Thank you so much for your excellent review! We are delighted to hear that you enjoyed your stay at our resort and that you found the food to be excellent. Our team takes great pride in providing a beautiful location and well-maintained roads for our guests to enjoy. We understand that the pricing may seem high, and we appreciate your feedback. We value your patronage and hope to welcome you back for another amazing experience in Waynad!Sincerely,The Sterling Holidays Team
by A verified traveler
Posted 3 Jan 2023 on Hotels
by A verified traveler
Posted 30 Dec 2022 on Hotels
by A verified traveler
Posted 25 Jun 2019 on Hotels
by A verified traveler
Posted 25 May 2019 on Hotels
Cleaniness, not good,, physical activities , gaming centers not upto mark, bed not comfortable
Comment from Hotel Management
6 Nov 2023 by Sterling Wayanad, Hotel Management
Dear PravardhanThank you for taking the time to provide your feedback. We're sorry to hear that your experience with us was less than what you expected. We value your input and would like to understand your concerns better. Please feel free to reach out to our customer support team, so we can address your specific issues and work to make your next experience a better one.Warm regards,The Sterling Holidays Team
by A verified traveler
Posted 10 Apr 2019
by A verified traveler
Posted 28 Feb 2019
We loved this property. The staff are friendly and helpful although English is limited. Chef Riyas came to chat with us, offered to make us whatever we wished, and even made a birthday cake for my wife. Food was excellent. The massage therapists, Juni and Raji proved to be extraordinary practitioners - don’t leave here without having a massage.
We also had the privilege of walking with the naturalist Soji on an early morning bird watching walk through the forest alongside the wildlife sanctuary.
Ridwij, the dining room Manager greeted us and gave us a tour of the dining room, food availability, and made us feel welcome. If you are in the Sultan Bathery area, don’t miss Sterling Wayanad
by A verified traveler
Posted 23 Dec 2018
Recommended
for Everyoneby A verified traveler
Posted 11 May 2018
In food less options available.
Otherwise everything is fine.
