Ratings based on 123 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Guest Relations, Hotel Management
Thank you for the great rating! We’re happy to hear you had a positive experience with us. If there’s anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Guest Relations, Hotel Management
Thank you for the perfect rating! We truly appreciate your support and are thrilled to know you had a great experience. We hope to see you again soon!
by A verified traveler
Posted 5 Nov 2024
Very clean and appeared welcoming
Comment from Hotel Management
12 Nov 2024 by Guest Relations, Hotel Management
Thank you so much for your kind words! We're delighted to hear that you found our space clean and welcoming. Providing a comfortable and inviting environment is always our top priority. We hope to welcome you back again soon!
by A verified traveler
Posted 26 Oct 2024
Musty smell. Sheets had a couple of spots. Not sure they were clean. A/C seemed not as cool when we woke up. TV seemed set on one level of sound. Hard to hear for husband who is a little hard of hearing. Door to room was solid & heavy! Felt safe.
Comment from Hotel Management
29 Oct 2024 by Guest Relations, Hotel Management
Thank you for taking the time to share your feedback with us. We apologize for the issues you experienced with the room, including the musty smell, concerns with the linens, and the A/C and TV settings. We’ll be sure to address these matters with our housekeeping and maintenance teams to ensure our accommodations are comfortable and up to our high standards.We’re glad to hear you felt safe and secure with the room's solid construction, and we appreciate you mentioning that! Your comments help us improve, and we hope to welcome you back for an even better stay in the future. Please don’t hesitate to reach out to us directly so we can make sure your next visit is exceptional.
by A verified traveler
Posted 23 Oct 2024
It was convenient.
Comment from Hotel Management
29 Oct 2024 by Guest Relations, Hotel Management
Thank you for your feedback! We're glad to hear that you found our location convenient. If there’s anything more we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 15 Oct 2024
Recommend!
Comment from Hotel Management
23 Oct 2024 by Guest Relations, Hotel Management
Thank you so much for your recommendation! We’re thrilled to hear that you had a positive experience with us at Wingate. Your feedback means a lot to our team, and we're so glad we were able to meet your expectations. We hope to have the pleasure of welcoming you back soon!
by A verified traveler from San Antonio
Posted 14 Oct 2024
Convenient to the feeway.
Comment from Hotel Management
15 Oct 2024 by Guest Relations, Hotel Management
Thank you for your review! We’re glad to hear you found our location convenient to the freeway. We hope it made your stay more comfortable and hassle-free. We look forward to welcoming you back next time you’re in the area!
by A verified traveler from Sugar Land
Posted 5 Oct 2024
The whole experience was good
Comment from Hotel Management
7 Oct 2024 by Guest Relations, Hotel Management
Thank you for sharing your feedback! We’re happy to hear that your experience with us was a positive one. Providing a pleasant stay for our guests is always our top priority. We hope to welcome you back to Wingate by Wyndham Lake Charles on your next visit!
by A verified traveler
Posted 2 Oct 2024
The beds were perfect for someone with back problems like mine. Very firm but still comfortable. This is my favorite place to stay in Lake Charles.
Comment from Hotel Management
7 Oct 2024 by Guest Relations, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you found our beds comfortable, especially with your back concerns. It's great to know that we're your favorite place to stay in Lake Charles / Sulphur. We truly appreciate your loyalty and look forward to welcoming you back for many more restful stays.Safe travels, and see you soon!
by A verified traveler
Posted 24 Sep 2024
I have no complaints about the staff or the facility. But I would not recommend you pay this hotel directly, because they really messed up my bill. Firstly, please be aware that this hotel takes a $100 DEPOSIT. This is not the same as putting your card on file for incedentals. They actually charge uou $100, and it wont fall off your account for days. I planned on paying when I got to the hotel and got a text from the property asking me to check in and provide payment info. I did, and at the same time I upgraded my room to 2 beds instead of 1. That upgrade was not done, so I asked them to do it when I arrived. For some reason that made them charge my account a second time. Another $300 out of my account, which ruined my weekend. So in a nutshell, I paid $700 for 2 nights at a cheap hotel.amd thr money was not restored for days after I returned home.
Comment from Hotel Management
25 Sep 2024 by Guest Relations, Hotel Management
Thank you for sharing your experience, and I’m truly sorry for the frustration caused by the billing issues during your stay. We strive to make our guests’ stays smooth and hassle-free, and it’s clear we fell short in this instance.To clarify, the 100 deposit is standard policy, but I understand how inconvenient it can be when funds take longer to release. Additionally, I apologize for the confusion with your room upgrade and the duplicate charge. This is not the experience we want for our guests, and I will personally investigate this issue to ensure it doesn’t happen again.We appreciate your feedback and hope you’ll give us another chance to make things right.
