Ratings based on 283 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
😊
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Dear Eunice,Thank you for taking the time to leave us such a wonderful rating. Your positive feedback is greatly appreciated and we are thrilled to know that your stay at the Fairfield Inn & Suites Lake Charles Sulphur was a pleasant one. We strive to provide our guests with exceptional service and it's always encouraging to know that our efforts are being recognized.Our team is committed to ensuring that our guests have a memorable experience and your feedback serves as a great testament to this. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Thank you once again for choosing Fairfield Inn & Suites Lake Charles Sulphur for your lodging needs.Warm Regards,Guest Relation ManagerFairfield Inn & Suites Lake Charles Sulphur
by A verified traveler
Posted 17 Sep 2024
Hotel is old and there’s a mildew smell and dehumidifiers that do not work in the room.
Comment from Hotel Management
31 Oct 2024 by GM, Hotel Management
Dear Michelle,Thank you for taking the time to share your experience at Fairfield Inn & Suites Lake Charles Sulphur. We sincerely regret that your stay did not meet your expectations and apologize for the issues you encountered with our facilities. Please know that your comfort and satisfaction are of utmost importance to us, and we take your feedback seriously to improve our services.We assure you that we have noted your concerns and will take appropriate measures to rectify the issues. We hope that you will consider giving us another opportunity to serve you better in the future. Your experience is not indicative of the service we strive to provide, and we would love to show you the true Fairfield Inn & Suites Lake Charles Sulphur experience.Warm Regards,General ManagerFairfield Inn & Suites Lake Charles Sulphur
by A verified traveler
Posted 12 Aug 2024 on Hotels
Staff were very friendly, the bed and room were comfortable, and breakfast was really good!
by A verified traveler
Posted 18 Jul 2024 on Hotels
by A verified traveler
Posted 16 Jul 2024
AWFUL! Smelly and everything was damp!
by A verified traveler
Posted 2 Jul 2024
Good
by A verified traveler from Spring
Posted 30 Jun 2024
Near I10
by A verified traveler
Posted 19 Jun 2024
by A verified traveler
Posted 16 Jun 2024
The most nastiest hotel I’ve ever stayed at. They couldn’t check us it due to there not being any clean rooms @5:45. Rooms smelled like mold and mildew for the 4 days we were there. And all they wanted to do was spray air freshener like that was gonna solve the problem. The outside air unit that’s on the 2nd floor kept leaking so everytime you walked in and out of the side entrance door it dripped on you. Do NOT book here! And whatever you do, don’t let the word Marriot fool you cause it is far from that!
by A verified traveler
Posted 31 Mar 2024 on Hotels
