Ratings based on 106 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 6 Nov 2024
The pool is super refreshing!
Comment from Hotel Management
12 Nov 2024 by gm, Hotel Management
Thank you for your great review! We’re so glad you enjoyed the pool and found it refreshing. It’s always nice to have a relaxing spot to unwind, and we’re happy to hear it made your stay even better. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Oct 2024
The water came out yellow when I went to take a shower. I had to let it run for a few minutes before clearing up. The inside of the bathtub had some rust around the tub. I will say it was very interesting say the least.
Comment from Hotel Management
12 Nov 2024 by GM, Hotel Management
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the brown water you experienced during your stay. Unfortunately, this issue was due to a temporary situation with the city’s water supply, but we understand it was still an inconvenience. We're also sorry to hear about the rust in the bathtub, and we will address that with our maintenance team. We appreciate your understanding and hope to have the opportunity to provide a better experience for you in the future
by A verified traveler
Posted 20 Oct 2024
Very nice and clean! Definitely will be staying here again!
Comment from Hotel Management
29 Oct 2024 by GM, Hotel Management
Thank you for your fantastic feedback! We’re delighted to hear that you found our hotel very nice and clean. Your intention to stay with us again means a lot to our team. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 16 Oct 2024
3rd time staying at this place and will continue every time I am in this area
Comment from Hotel Management
29 Oct 2024 by GM, Hotel Management
Thank you for your continued loyalty! We’re thrilled to hear that this is your third stay with us and that you plan to return every time you’re in the area. Your support means a lot to us, and we strive to provide the best experience for our guests. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 10 Oct 2024
‼️DO BOT STAY HERE ‼️ Charge you 100.00 dollar incidenty fee plus 2.00 apart from booking!! They Claim they will put it back in 3-5 Business days ,called Hotel and they changed date 5-10 business days never had a Hotel take this long for reversal!! I would not pay 177.00 for a room here !! They room was ok AC unit was filthy was spewing out black stuff from it bed was ok . Need less to say still waiting on my reversal!!
Comment from Hotel Management
29 Oct 2024 by Management, Hotel Management
Thank you for taking the time to provide your feedback. We sincerely apologize for the inconveniences you encountered during your stay, particularly regarding the incidentals fee and the condition of the AC unit.To clarify, the reversal of the deposit is processed on the day of checkout; however, the time it takes for your bank to reflect that refund can vary. We understand that this can be frustrating, and we appreciate your patience as you await the reversal.We also take your comments about the AC unit seriously and will address this with our housekeeping team to ensure it’s resolved for future guests. We value your feedback and hope you will consider staying with us again for a better experience.
by A verified traveler
Posted 8 Oct 2024 on Hotels
by A verified traveler
Posted 17 Sep 2024 on Hotels
Comment from Hotel Management
29 Oct 2024 by GM, Hotel Management
Thank you for your feedback and for rating your experience with us. We strive to provide a high-quality stay for all our guests, and we’re sorry to hear that we didn’t fully meet your expectations. If you have specific suggestions on how we can improve, please feel free to share. Your insights are valuable to us as we work to enhance our services.We hope to have the opportunity to serve you better in the future!
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by GM, Hotel Management
Thank you so much for your 5-star rating! We're thrilled to know that you had a great experience at Clarion Pointe by Choice. Your support means a lot to us.We hope to have the pleasure of welcoming you back soon. If there’s anything we can do to make your next stay even better, please don’t hesitate to reach out.
by A verified traveler
It's not the same place.
Posted 11 Aug 2024 on HotelsComment from Hotel Management
15 Aug 2024 by GM, Hotel Management
Thank you for taking the time to share your feedback. I'm sorry to hear that your recent experience did not meet your expectations. We strive to provide a consistent and high-quality stay for all our guests, and it’s concerning to hear that you felt there was a change.If you have specific concerns or suggestions, please feel free to share them with us directly. Your input is invaluable in helping us improve. We hope to have the opportunity to provide you with a better experience in the future.
