Ratings based on 535 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Kind of smelled like smoke a bit (but not really that much of an issue). One of the elevators was on its last leg. My keycard stopped working halfway through my stay for some reason and it took a while to get it fixed because there was nobody present at the front desk for a bit. My room was decent. The bed was great. The shower curtain was falling apart, but the shower itself and the rest of the bathroom was in great shape. The AC worked beautifully, and there weren’t any other issues with the room itself. I loved the location of the hotel because it was really close to a metro stop, very convenient for me.
Comment from Hotel Management
22 Nov 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for taking the time to share your detailed feedback. We're glad you found the bed comfortable, the bathroom in good shape, and the location convenient. However, we sincerely apologize for the inconveniences with the keycard, elevator, and smoke odor. Your comments will help us address these issues and improve the overall experience. We hope to welcome you back for a more seamless stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
Okay stay for the price
Comment from Hotel Management
18 Nov 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for your feedback. We're glad to know you found value in your stay. If there’s anything we can do to enhance your experience in the future, please let us know. We hope to have the opportunity to serve you again.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by hotel manager, Hotel Management
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
Upon arrival at the property there was a distinct musty smell. We dismissed that hoping that things would be better once in the room. They WERE NOT! The paint in the bathhouse was peeling and the shooter curtain was dirty as was the duvet cover. We had to purchase it own pillows bc despite having a king sized bed we were given 4 throw sized pillows with the cases tucked to fit. We decided to stick it out for the night and then find somewhere else the next day. We reached out to Expedia who attempted to call the property which didn't respond. Breakfast was closed an hour before it was supposed to. When a check out really the staff was extremely dismissive of my concern. I do not plan to stay at another choice property as a result!
Comment from Hotel Management
12 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,We deeply regret that your stay did not meet expectations. The issues you encountered with cleanliness, room amenities, and customer service are unacceptable, and we sincerely apologize. Your feedback is incredibly valuable, and we will address these concerns with the appropriate team members to ensure improvements. We hope you will reconsider and give us another opportunity in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
by A verified traveler
Posted 28 Oct 2024
Lamp switch was out so had to turn on/off by plugging/unplugging wall outlet.
Comment from Hotel Management
28 Oct 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for bringing the lamp issue to our attention. We apologize for the inconvenience and will ensure our maintenance team addresses it promptly. We appreciate your feedback and hope to provide you with a more comfortable experience on your next visit.Sincerely,Hotel Manager
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
I booked my room , and paid fully online. I reached after 1am in the night only to find my room was sold off. I was told to contact Expedia for a refund. It was after alot of noise that they managed to get me an alternative, a poor one ofcos. Very bad staff
Comment from Hotel Management
14 Oct 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your experience. We're truly sorry to hear about the inconvenience you faced during your late check-in and the initial unavailability of your room. This is not the level of service we strive for, and we appreciate your feedback regarding our staff. We will address this matter internally to prevent similar issues in the future. We hope you will consider giving us another chance to provide you with the quality stay you deserve.Sincerely, Hotel Manager
by A verified traveler from Perry Hall
Posted 15 Sep 2024
I stayed here for a night. You get what you pay for. No major complaints, somewhere to lay my head. Easy check in and check out process
Comment from Hotel Management
5 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review! We're happy to hear you found our check-in and check-out process easy and that your stay met your needs. We appreciate your feedback and hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
5 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for the perfect rating! We're thrilled to hear you had a fantastic stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
