Ratings based on 985 Verified Reviews
2.6 Room cleanliness
2.7 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
by A verified traveler
Posted 27 Nov 2024
The installation is old but the room it was pretty clean. The house keeping was amazing. The price was good.
Comment from Hotel Management
27 Nov 2024 by Hotel Manager, Hotel Management
Dear Ivelisse,Thank you for your feedback! We’re glad to hear that you found the room clean and that our housekeeping team provided excellent service. We also appreciate your positive comments about the value of your stay. While we understand the installation may be older, we’re always working to improve the guest experience. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 25 Nov 2024
The room was infested with roaches.
Comment from Hotel Management
26 Nov 2024 by Hotel Management, Hotel Management
Dear Kaleab,We apologize for the breakdown during your stay. This is certainly not the experience we want for our guests. We have noted your concerns and will investigate it entirely. Guest reviews are serious for us and thank you for your understanding.Sincerely, Hotel Management
by A verified traveler
Posted 25 Nov 2024
Rooms were not clean or new like advertised online. Area feels unsafe at night. Key cards kept failing to work. The whole inn needs an update/remodeling.
Comment from Hotel Management
26 Nov 2024 by Hotel Management, Hotel Management
Dear Min,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We understand how disappointing it must have been to find that the room did not meet the expectations set by the online description, and we're sorry for the inconvenience with the key cards and the condition of the property. Your concerns about the safety and need for updates are important to us, and we will address them with the team to ensure improvements are made. We appreciate you bringing this to our attention and hope you'll consider giving us another chance to provide a better experience in the future.Sincerely, Hotel Management
by A verified traveler
Posted 5 Nov 2024
Nice stay
Comment from Hotel Management
6 Nov 2024 by Hotel Manager, Hotel Management
Dear Calvert,Thank you for your thoughtful 4/5 review! We're glad to hear that you enjoyed your stay and appreciated our efforts. Your feedback helps us understand what we're doing well and where we can improve. If there are any specific areas that could enhance your experience, please feel free to share. We look forward to welcoming you back soon and hope to make your next visit even better!Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Dear DatMan,Thank you for taking the time to share your thoughts and for rating us 3 out of 5. We appreciate your feedback, as it helps us improve our services. We’re sorry to hear that your experience didn’t fully meet your expectations. If you have specific concerns or suggestions, please feel free to reach out to us directly. We hope you’ll consider giving us another chance in the future to provide a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Oct 2024
Roaches!
Comment from Hotel Management
24 Oct 2024 by Hotel Management, Hotel Management
Dear Joshua,Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive for, and we take your concerns very seriously. Our team is actively addressing these issues with our housekeeping staff to ensure a thorough review and improvement of our cleanliness protocols. We appreciate your feedback and hope to regain your trust in the future.Sincerely, Hotel Management
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Hotel Manager, Hotel Management
Dear Chelsea,We appreciate your glowing 5-star rating! It’s rewarding to know that you enjoyed your time at our hotel. Our team is dedicated to providing a comfortable and enjoyable experience for all our guests. We look forward to your next visit and the chance to create even more wonderful memories!Sincerely, Hotel Manager
by A verified traveler
Posted 10 Oct 2024
The tv didn't work. There was no iron. There's a big hole in the wall by the bed. There are roaches everywhere. I'd like a full refund!
Comment from Hotel Management
11 Oct 2024 by Hotel Manager, Hotel Management
Dear Dierra,Thank you for your feedback. I am sorry to learn about all the inconvenience you had during the stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Sep 2024
Okay
Comment from Hotel Management
5 Oct 2024 by Hotel Manager, Hotel Management
Dear Anisha,Thank you for your outstanding 5 out of 5 review! We are absolutely delighted to hear that you had a perfect experience with us. Your kind words motivate our team to keep striving for excellence. If there’s anything specific you loved or any suggestions you might have, we’d love to hear them. We look forward to your next visit and hope to provide another exceptional stay!Sincerely, Hotel Manager
