Ratings based on 623 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
Good
by A verified traveler
Posted 16 Jan 2025
Great staff clean environment awesome breakfast
by A verified traveler from Somerset
Posted 5 Jan 2025
The hotel was spotless. It smelled good. The breakfast was exceptional. The beds were very comfortable. The indoor pool was nice to enjoy on a cold day. The location was convenient. The staff were attentive. Highly recommend!
by A verified traveler
Posted 2 Jan 2025
We stay here four times a year while working in the area. It’s a nice enough hotel central to our customers. We’ve put up with the unprofessional employees dropping F words in normal conversation and the weed smell throughout the hallways. We were even here a few years ago when the fire alarm went off in the middle of the night evacuating everyone into the parking lot.
But this stay was the straw that broke the camels back. We had two nights reserved, arrived the first night around 9:30 after working all day and night. Hotel says we don’t have a reservation and are completely booked. Got Expedia on the line and after an hour got into our room. Not a good start.
Then pulled a 17 hour workday the second day, got in at 3:30 am only to be locked out of the room. Hotel says we only had one night booked. They took all our luggage out, ruined our dinner we had in the fridge and threw everything on their back office floor. Worst thing is they opened up my wife’s bag and shoved food and whatever else they could in it.
Long story short, after TWO HOURS of going back and forth we got into a room. Expedia blamed the hotel, the hotel blames Expedia. But sadly neither offered any further incentive to make this right. We simply were permitted to go back into our room. Had to bring all of things back up. BEWARE, the hotel staff are not kind and understanding and will NOT go above and beyond. Expedia is also not what they used to be. They both ruined this stay.
by A verified traveler
Posted 2 Jan 2025
Expedia did not say they had pool construction going on. Destroyed our kids expectations. The ac in the room was loud! The sofa bed mattress was horrible.
by A verified traveler from Fairfield
Posted 21 Dec 2024
Comment from Hotel Management
25 Dec 2024 by Manish Contractor, Hotel Management
Dear NatashaThank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.Manish Contractor
by A verified traveler from San Diego
Posted 20 Dec 2024
Comment from Hotel Management
25 Dec 2024 by Manish Contractor, Hotel Management
Dear Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.Manish Contractor
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
6 Dec 2024 by Manish, Hotel Management
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Manish Contractor
by A verified traveler
Posted 22 Nov 2024
The swimming pool area smells too strong a bleach
Comment from Hotel Management
6 Dec 2024 by Manish, Hotel Management
Dear ClaudiaThank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Manish Contractor
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
6 Dec 2024 by Manish, Hotel Management
Dear AngelaThank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Manish Contractor
