Ratings based on 982 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Lovely place to stay at, station is so close by and have loads of food plaves and shops.
The staff is helpful and friendly, the house keepers done we great job cleaning the room every 3 days but provided clean towels everyday!
Room is great for 2 adults, who go out everyday and explore. Keep in mind the room is small with 3 large suitcases! We had to open 1 at a time so we got space to move.
Only thing i am grading low on is the smell of the toilet we can smell from the bathroom every time we opened the door.
Comment from Hotel Management
19 Nov 2024 by Smile Hotel Tokyo Asagaya, Hotel Management
Thank you for staying at Smile Hotel Tokyo Asagaya. We would also like to apologize for the inconvenience caused by the lack of proper cleaning. We will share the points you have pointed out with the entire hotel and strive to improve in the future. We appreciate your continued patronage. All our staff look forward to welcoming you again.
by A verified traveler
Posted 14 Nov 2024
A little annoying they switched from ac to heating so we were a little uncomfortable for most of our stay. Some parts of the hotel were old and seem to need repairs and the laundry did fine cleaning but the dryer was horrendous but I just went to nearby coin laundry. Still the room was great for the price and the convenience of the location is top notch. The staff was super friendly and despite the negatives i would stay here a 3rd time
Comment from Hotel Management
14 Nov 2024 by Smile Hotel Tokyo Asagaya, Hotel Management
Thank you very much for staying at Smile Hotel Tokyo Asagaya. We thank you again for taking time out of your precious time to write us. We sincerely look forward to your next visit.
by A verified traveler
Posted 8 Nov 2024
The room is small but it’s clean. Conveniently located by Asagaya station.
Comment from Hotel Management
10 Nov 2024 by Smile Hotel Tokyo Asagaya, Hotel Management
Thank you for staying at Smile Hotel Tokyo Asagaya.We are glad you had a pleasant stay at our hotel.We look forward to making a reservation for you when you visit Tokyo again.
by A verified traveler
Posted 7 Nov 2024
SMILE hotel location was excellent, 3 min from JR Asagaya station. However the room itself was so small, there was hardly any room to move around the bed. But what really made me upset was the age-old feel and slight smell in my room, and the unit bath-shower-toilet room had black mold all around the caulking/wall seams. One night I heard a cockroach raiding my trash basket and I had to quickly push the basket out into the hallway. The staff was excellent and courteous, but they can't save this place which needs a serious updating/makeover.
Comment from Hotel Management
10 Nov 2024 by Smile Hotel Tokyo Asagaya, Hotel Management
Thank you for staying at Smile Hotel Tokyo Asagaya.Thank you for your compliments on the hotel's location and the hospitality of our staff.However, we apologize for any discomfort you may have experienced regarding the cleaning of your room.Thank you for taking time out of your busy schedule to write a word-of-mouth review.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Smile Hotel Tokyo Asagaya, Hotel Management
Thank you very much for staying at Smile Hotel Tokyo Asagaya.We are also very happy to hear that you were satisfied with your stay. All of our staff will continue to strive to provide better facilities and services. We would like to thank our customers for their continued patronage of the Smile Hotel Chain. All of our staff are looking forward to your next visit.
by A verified traveler
Posted 23 Oct 2024
This hotel is good value in the heart of Tokyo if you just need a place to sleep. A short walk from the nearest train station, its best feature is convenience. Our room was tiny but well-equipped.
Comment from Hotel Management
23 Oct 2024 by Smile Hotel Tokyo Asagaya, Hotel Management
Thank you very much for staying at Smile Hotel Tokyo Asagaya. We are very pleased to hear that you were satisfied with your stay. All our staff will continue to strive to provide even better facilities and services. We hope that you will continue to support the Smile Hotel chain. All our staff look forward to welcoming you back.
by A verified traveler
Posted 23 Oct 2024
Recommended.
Comment from Hotel Management
23 Oct 2024 by Smile Hotel Tokyo Asagaya, Hotel Management
Thank you very much for staying at Smile Hotel Tokyo Asagaya. We are very pleased to hear that you were satisfied with your stay. All our staff will continue to strive to provide even better facilities and services. We hope that you will continue to support the Smile Hotel chain. All our staff look forward to welcoming you back.
by A verified traveler
Posted 17 Oct 2024
Near to Asagaya JR Train Station
Comment from Hotel Management
17 Oct 2024 by Smile Hotel Tokyo Asagaya, Hotel Management
Thank you very much for choosing Smile Hotel Tokyo Asagaya. We are glad to hear that you liked the location of our hotel. Our hotel is only a 1-minute walk from JR Asagaya Station. There are supermarkets, restaurants, and convenience stores within a minute's walk from the hotel, providing a highly convenient environment. We will continue to make further efforts to provide our guests with services that will satisfy them. We look forward to serving you again when you stay in the Asagaya area.
by A verified traveler
Posted 13 Oct 2024
Excellent location!! Staffs are very helpful.
Comment from Hotel Management
15 Oct 2024 by Smile Hotel Tokyo Asagaya, Hotel Management
Thank you very much for staying at Smile Hotel Tokyo Asagaya. We are very pleased to hear that you were satisfied with your stay. All our staff will continue to strive to provide even better facilities and services. We hope that you will continue to support the Smile Hotel chain. All our staff look forward to welcoming you back.
by A verified traveler
Posted 11 Oct 2024
Great location to train station and many dining options around
Comment from Hotel Management
15 Oct 2024 by Smile Hotel Tokyo Asagaya, Hotel Management
Thank you very much for choosing Smile Hotel Tokyo Asagaya. We are glad to hear that you liked the location of our hotel. Our hotel is only a 1-minute walk from JR Asagaya Station. There are supermarkets, restaurants, and convenience stores within a minute's walk from the hotel, providing a highly convenient environment. We will continue to make further efforts to provide our guests with services that will satisfy them. We look forward to serving you again when you stay in the Asagaya area.
