Ratings based on 744 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Gillette
Posted 28 Oct 2024
Every now and then you stumble across a gem and you wish you had more days to stay. That is the Sunset Hill House. This place has historical charm, breathtaking views, and has managed to keep itself updated. over 9 days in New England and this was the best place we stayed. I cannot say enough about it. You will not regret it!
Comment from Hotel Management
28 Oct 2024 by Judy, Hotel Management
This was the nicest review! We are so pleased that you enjoyed your stay & we hope to see you again
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Judy, Hotel Management
Thank you!
by A verified traveler
Posted 22 Oct 2024
Beautiful property. Unfortunate middle of the night smoke detector issue.
Comment from Hotel Management
22 Oct 2024 by Judy, Hotel Management
Thank you for staying with us. Smoke detector was resolved and we apologize that you were woken up.
by A verified traveler
Posted 20 Oct 2024
Beautiful surroundings
Comment from Hotel Management
20 Oct 2024 by Judy, Hotel Management
Thank you for your input
by A verified traveler
Posted 18 Oct 2024
Great and friendly staff service
Comment from Hotel Management
20 Oct 2024 by Judy, Hotel Management
Thank you!
by A verified traveler
Posted 17 Oct 2024
This Inn is beautiful. Our room was spacious. It was quiet. The bed was comfortable. The continental breakfast was good. Pastries and coffee. There are plenty of places to eat within a short distance. I would definitely stay here again.
Comment from Hotel Management
20 Oct 2024 by Judy, Hotel Management
Glad you enjoyed your stay. Hope to see you again!
by A verified traveler
Posted 14 Oct 2024
The property is divided into 2 buildings, Sunset House and Sunset Hill House. This reservation is for not the main hotel (Sunset House), but the other building (Hill House).
We reserved two rooms, each with its own set of issues. One had 2 wasps and 2 horse flys flying within the room. The second room had 10 ladybugs crawling throughout the ceiling and room throughout the night. This room also had no heat and had to be warmed up with a heater.
Overall, the facade of the hotel building is beautiful and has beautiful views, but the building inside is run down. There are either no blinds in the bathroom, or there are see through blinds that show your shadow at night while using the bathroom or showering (giving anyone outside your shadow and a show).
The Staff was friendly and helpful, no issues there. There are no nearby restaurants or food, but the hotel has a restaurant called Boo's. They has great burgers.
Comment from Hotel Management
14 Oct 2024 by Judy, Hotel Management
Seems like you enjoyed most of your stay al-be-it a few issues.
by A verified traveler
Posted 12 Oct 2024
We very mich enjoyed our stay here! Great staff
Comment from Hotel Management
13 Oct 2024 by Judy, Hotel Management
Glad you enjoyed your stay!
by A verified traveler
Posted 11 Oct 2024
We didn’t end up staying at the property because the room was atrocious. The photos online show a quaint inn, but when we checked in we were told to go to the house next door. It ended up being more like a boarding house or hostel. The bathroom shower was the size you’d find in an RV. The wallpaper in the hallway was peeling at every seam, and there was a general musty smell to the house. The bed mattress was terrible. There was an air conditioner and a plug in heater on the floor of the closet which had no door. There was a mini fridge and microwave in the front door vestibule of the house, I assume for guests to use, but no coffee machine or any other amenity in the room. For coffee you’d need to go next door. When we let the manager know of our disappointment with the room, she had nothing to offer us. She said the mattress was brand new which is a joke unless it was a newly purchased “used” mattress. We couldn’t get out of there fast enough. We found a room at a sub-par Best Western which was preferable to the room at Sunset Hill House.
Comment from Hotel Management
12 Oct 2024 by Judy, Hotel Management
We are very surprised by your long review since you came in looked and left all within 5 minutes. It is ok for things not to be to your liking, but this review is totally uncalled for.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Judy, Hotel Management
Thank you for your input and so glad you enjoyed your stay
