Ratings based on 606 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
We had a lovely stay enjoyed the pool
Comment from Hotel Management
10 Nov 2024 by Ben Brown - Duty manager , Hotel Management
Thank you for sharing your experience Maria! We're so glad to hear you had a lovely stay and enjoyed the pool. It's always great to unwind by the water! We hope to have the pleasure of welcoming you back soon for another relaxing visit. Warm regards, Ben Brown - Duty manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Ben Brown - Duty Manager , Hotel Management
Thanks for the 4 stars Cynthia! We appreciate you taking the time to leave a review and hope to see you again soon to make your next stay even more memorable.Warm regards, Ben Brown - Duty manager
by A verified traveler
Posted 21 Aug 2024
One of the best resorts
Comment from Hotel Management
23 Aug 2024 by Wilhelmina , Hotel Management
Dear Manny,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed stay with us and found us one of the best resorts.We look forward to welcoming you back for another memorable stay. Warm regards,
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Wilhelmina , Hotel Management
Dear E,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back for another memorable stay. Warm regards,
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by Wilhelmina , Hotel Management
Thank you for your 10 out of 10 review!We hope to see you again real soon.Cheers!Wilhelmina KellnerGuest Experienced Manager
by A verified traveler
Posted 29 Jul 2024 on Wotif
Beautiful surroundings and whisper quiet
Comment from Hotel Management
2 Aug 2024 by Wilhelmina , Hotel Management
Thank you for your 5 out of 5 review!We are happy to hear that you enjoyed the natural surrounds and beauty of our resort.Cheers!Wilhelmina KellnerGuest Experience Manager
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Wilhelmina , Hotel Management
Dear Peter,Thank you so much for your great 10 out of 10 review! It was a pleasure having you stay with us, and we hope to welcome you back again soon. If there’s anything we can do to make your next visit even more enjoyable, please let us know!
by A verified traveler
Posted 10 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by Willie , Hotel Management
Thank you, Andrew for your 5-star review.So happy that you enjoyed your stay with us.Hope to see you again soon.Cheers!Wilhelmina KellnerGuest Experience Manager
by A verified traveler from Singapore
Posted 10 Jul 2024
Nice place
Comment from Hotel Management
18 Jul 2024 by Wilhelmina Kellner, Hotel Management
Hi Harvey,Thank you for taking the time to give us a review!Hope to see you again :)
by A verified traveler
Posted 3 Jul 2024 on Wotif
Crystalbrook is a delight. I wanted three nights in a place where I could be comfortable doing nothing. Nothing meaning I could leave my wife shopping in Bryon and I could sauna, swim, dine, relax, write, draw… all in the tranquil facilities of this hotel. I chose Crystalbrook two months before our stay that if it was fine weather then great, but if raining (and it poured the whole time we were here) I would still feel like I’ve had the best time. I said to the staff on my way out, this was the fulfilment of a holiday about nothing. If I wanted something I could have found it but I chose nothing and it found me.
Comment from Hotel Management
3 Jul 2024 by Carol, Hotel Management
Good afternoon Mark,Thank you so much for your wonderful feedback! We are delighted to hear that Crystalbrook was a delightful retreat for your holiday of relaxation and tranquility. It's fantastic to know that our facilities allowed you to fully unwind and enjoy your time, even during the rainy weather.Your kind words about our staff mean a lot to us, and we're thrilled to have been a part of fulfilling your holiday of "nothing." We strive to create an atmosphere where guests can truly unwind and recharge.We look forward to welcoming you back for another peaceful escape at Crystalbrook Byron.Kind Regards,Carol ChangFront Office Manager
