Ratings based on 94 Verified Reviews

4.6 out of 5
89% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Nov 2024
5 out of 5
by A verified traveler

Posted 10 Sep 2024
We only spent one night at the hotel but would be very pleased to stay for longer.
5 out of 5
by A verified traveler from Chula Vista

Posted 19 Jul 2024
La bienvenida fue perfecta. Personal amable. Habitación lista. Limpia. Internet de buena velocidad incluido. La cena: la comida excelente. El servicio fue pésimo. Inexistente. El mesero vino a tomar las órdenes de bebidas. Vino blanco ligeramente arriba de temperatura. Para el calor se agradecía estuviera a perfecta temperatura. Tomó al orden de alimentos y bebidas. Primer tiempo fue rápido. De ahí en adelante lo perdimos. Nunca regreso a ofrecernos más bebidas. Tuvimos que pararnos a pedir más vino. El bovino estaba por arriba de temperatura de servicio por no decir caliente. No recogió vasos sucios. No vino a servir agua o más vino. Simplemente no había servicio. Estaba en su celular mandando mensaje cada vez que lo buscamos. Por accidente se nos rompió una copa. Se oyó el ruido del vidrio caer al piso. Jamás vinieron a limpiar. Tardó muchísimo en venir a ofrecer postre. Para la cuenta tuvimos que pararnos otra vez a pedirla. De verdad pésimo. Para el uso del Sauna. Nuestra llave no abría. Regrese al Lobby y no había nadie. Toque la campanera varias veces. Fui al restaurante y ahí estaba de nuevo el mesero con el celular. Finalmente él nos ayudó. Después de 20 minutos de espera pudimos utilizarlo. Las instalaciones bien y limpias. En la noche apareció un insecto en nuestra cama. Latina. Para ser un hotel de 4 estrellas no está mal. Lo mejor fue la calidad de la comida. Verdaderamente excelente. Todo. Lástima del servicio. Yo le daría un 8.8
5 out of 5
by A verified traveler

Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
19 Jul 2024 by family Gentner & team, Hotel Management
Dear Marek,thank you so much for your excellent review.Hope so see you back in Nuremberg
5 out of 5
by A verified traveler

Posted 12 Jan 2023
Comment from Hotel Management
17 Dec 2023 by family Gentner & team, Hotel Management
Dear Didier,thank you so much for your outstanding review.We hope to be able to welcome you back to Nuremberg. Warm regards
5 out of 5
by A verified traveler

Great stay.

Posted 7 Mar 2022 on Hotels
Great food. Lovely staff. Quiet room. Goodnight's sleep. Will stay again.
Comment from Hotel Management
7 Mar 2022 by family Gentner & team, Hotel Management
Dear Katharine, thank you for your excellent review. It is great to hear that you have enjoyed your stay especially the culinary aspects and the good night's sleep. After all, that is what is most important when staying at any hotel. We look forward to welcoming you back someday. Warm regards from Nuremberg, Johannes Gentner
4 out of 5
by A verified traveler from Texas, USA

Posted 4 Feb 2020
The property is a smaller hotel, very quaint. It is situated in a residential neighborhood with a small grocery store two blocks away. There is a bus stop directly outside the hotel and it is no more than 10 minutes from the city center via taxi. What took me by surprise is the size of the single occupancy rooms. They were very small compared to even the budget hotel rooms in the states. This may be typical of European lodging. I anticipate that the double and triple occupancy rooms are relatively larger but I did not have occasion to see those. The staff was very welcoming, friendly and helpful. I have travelled quite extensively and I would consider the level of customer service at this hotel to be world class. The hotel restaurant was exceptional offering local fare but also recognizable options for the not so adventurous. You do need to make reservations for dinner as it is quite popular.
Comment from Hotel Management
4 Feb 2020 by Johannes Gentner, Hotel Management
Dear Mr. CR, thank you so much for your stay with us and your compliments on our level of service and restaurant. Especially coming from a well-travelled person like yourself, its meaning is amplified and very much appreciated. Thank you for pointing out our great location extremely close to the Nuremberg Exhibition center and even just a 10 minutes drive to the city center. As you already mentioned, we do have double rooms of up to 30 sqm (~323 sqft) and even a Junior Suite of 37 sqm (~400sqft). We look forward to welcoming you back for the next toy fair 2021. Warm regards from Nuremberg, Johannes Gentner
5 out of 5
by A verified traveler

Great Place to Stay

Posted 21 Sep 2018 on Hotels
Some of the best service and food we had during our 1200 mile trip through Germany. Only down side was no ac during a heat wave. Self parking is limited.
5 out of 5
by A verified traveler

Colin from Ireland

Posted 6 Sep 2018 on Hotels
5 out of 5
by A verified traveler from Israel

Posted 22 Jul 2018
One ward: Excellent!
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